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About jasoneats

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  1. It’s Lobster Night at our house. Now you KNOW you’re not on NCL! 😉
  2. Thanks CarolinaMamma for posting this. I called just now. The agent originally said I could not subtract anything from my account after final payment. I was clear with him that other people in my same position had done the same thing today. He checked with his supervisor and came back on the line to tell me that, in fact, yes I could do that! He did clarify that I would be paying a higher DSC if/when we do actually sail. it will be great to have these funds back in my bank account , especially if it ends up being many months before we do sail.
  3. We were on this cruise as well. I would agree with almost everything that everyone has said above. (FWIW, we thought the food in the MDR was good and we had a great cabin steward.) But all the rest of it is true. There was a pervasive lack of communication between the officers/managers and the staff. We complained repeatedly and directly to the maitre'd in Taste and yet we faced the same problems day after day. Tables with bread but no butter, or no candles, or no jam at breakfast. Trying to get your water glass or coffee cup refilled most times involved at least two requests. And don't even start with me about the coffee creamer situation. Of course none of these things by itself makes for a "terrible" cruise or the "worst cruise ever." But when the main topic in the elevators day in and day out is what a joke the service is onboard, then you know something is up. I work in customer service. I tried to make the point to the people running the dining room that I didn't think that they wanted the customers to be having this bad experience. They would not even look me in the eye when I was talking to them. That was on day 10 and things did not improve. The days in Miami and at GSC were wasted days for many people. The above accounts of the Miami terminal situation are completely accurate. I will add that when they did call for boarding, there was no one to direct us to the right doorway. We wasted ten minutes standing in front of the wrong door. As for GSC, we never dreamed we would need to book a tender ticket. The Freestyle Daily suggested that you might want to book a ticket if you wanted to get off early. We figured open tendering would start at 11:00 or 11:30. WRONG! Open tendering started at 2:30 pm with an all aboard time of 5:00. This is completely unacceptable. We ended up just staying on board. When you add those days to the nine sea days already planned and the extra sea day we got for missing the Azores...well, you get the point. We also had bookkeeping issues. Each time that money was owed back to us, we had to go to "Customer Service" and request it. Why was this not done automatically? Why did I have to stand in line? There WERE good things about this cruise. The ship was very clean. They opened up the specialty restaurants on sea days for people to read and play cards. The ports in Europe were beautiful. We had swift embarkation and disembarkation, but that may just be because we are Platinum. That was about it. We promised ourselves that we would laugh about this at some point in the future. I sure hope so, because right now I am very disenchanted with NCL. P.S. They did not have a Farewell Show with the officers and staff. We guessed that they were afraid of getting booed off of the stage.
  4. We have found on our last few cruises (16 on NCL) that they have been hosted. As noted above, sometimes the turnout is big, sometimes just a few people. We have met some really wonderful people through these events. We are still in touch with some of them many years later. Only once was there one oddball trio and they ended up being quite entertaining after all. 😮 My one rule for these get togethers is to not talk about work! I’m on vacation and I don’t want to think about it. If someone asks what I do for a living, I just change the subject. There are plenty of other things to talk about! (I guess this is true for shipboard life in general, not just these meetups.)
  5. For our money, the best perk is the free laundry. This makes it possible to go on longer cruises without having to pack endless clothes. We are over the chocolate covered strawberries; the free wine is TERRIBLE; we have never purchased photos so that discount is useless. But the laundry really rocks our Platinum world!
  6. I have learned to just step up to the bar and order what I would like. I keep it simple (like a Ketel One on the rocks) and drop a tip on the bar. They have always made time to accommodate me. I generally cruise without the Beverage Package. Once on a four day itinerary (as part of a back to back with a ten day), we were among a very small number of Platinum cruisers on board. We actually got invited to the Captains cocktail party that was mostly for Haven guests. We had a nice chat with the head of Guest Services. This turned out to be a godsend when we ran into some issues on the ten day and contacted him directly to get the problem solved. So would I go to a party for ALL the Latitudes levels? Probably not, at this point. But a Platinum and above event? Absolutely!
  7. WOW! Thanks to cruisinsc1, we just saved over $725! THANK YOU SO MUCH!!!
  8. Any current info on the Jade? This will be our third time on her and we have had some wonderful interactions with several of the officers. I’d love it if anyone knew who was onboard currently, as we sail in February. Thanks!
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