We were on this cruise as well. I would agree with almost everything that everyone has said above. (FWIW, we thought the food in the MDR was good and we had a great cabin steward.) But all the rest of it is true. There was a pervasive lack of communication between the officers/managers and the staff. We complained repeatedly and directly to the maitre'd in Taste and yet we faced the same problems day after day. Tables with bread but no butter, or no candles, or no jam at breakfast. Trying to get your water glass or coffee cup refilled most times involved at least two requests. And don't even start with me about the coffee creamer situation.
Of course none of these things by itself makes for a "terrible" cruise or the "worst cruise ever." But when the main topic in the elevators day in and day out is what a joke the service is onboard, then you know something is up. I work in customer service. I tried to make the point to the people running the dining room that I didn't think that they wanted the customers to be having this bad experience. They would not even look me in the eye when I was talking to them. That was on day 10 and things did not improve.
The days in Miami and at GSC were wasted days for many people. The above accounts of the Miami terminal situation are completely accurate. I will add that when they did call for boarding, there was no one to direct us to the right doorway. We wasted ten minutes standing in front of the wrong door. As for GSC, we never dreamed we would need to book a tender ticket. The Freestyle Daily suggested that you might want to book a ticket if you wanted to get off early. We figured open tendering would start at 11:00 or 11:30. WRONG! Open tendering started at 2:30 pm with an all aboard time of 5:00. This is completely unacceptable. We ended up just staying on board. When you add those days to the nine sea days already planned and the extra sea day we got for missing the Azores...well, you get the point.
We also had bookkeeping issues. Each time that money was owed back to us, we had to go to "Customer Service" and request it. Why was this not done automatically? Why did I have to stand in line?
There WERE good things about this cruise. The ship was very clean. They opened up the specialty restaurants on sea days for people to read and play cards. The ports in Europe were beautiful. We had swift embarkation and disembarkation, but that may just be because we are Platinum. That was about it. We promised ourselves that we would laugh about this at some point in the future. I sure hope so, because right now I am very disenchanted with NCL.
P.S. They did not have a Farewell Show with the officers and staff. We guessed that they were afraid of getting booed off of the stage.