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About kruznkanuk

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  1. We were booked B2B on Nov 9 (Mediterranean) and Nov 19 Suez transit)on Constellation in a Royal Suite. Got a very VERY confusing email from Celebrity about getting the best price on India and SE Asia and several phone calls from various people, some of whom said the Nov 9 Med. cruise was cancelled and the Nov 19 Suez was a go. The person we settled on talking to clearly said we'd get 'price protection' if we changed to various sailings, including Australia and South Pacific and we spent tons of time trying to find B2B sailings with Royal Suites available for the same # of days. When I called back to book the best new options, she wasn't available and another guy said the price protection was ONLY for the India/SE Asia options which are of no interest (been there, done that). The initial person didn't return any of 3 messages--probably because she didn't want to admit she screwed up. We've rebooked as close as we can get to preserve various OBCs... but it's nearly $20,000 total more money so we're unlikely to take the new cruises. The current prices are very high for fall 2020 and X isn't willing to do anything beyond the $500 per suite credit. We sailed the old Galaxy class ships back in the 1990's and about 50 X cruises since... and boy, are we looking for other cruise lines to try! 😖
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