Just received the following email regarding our South Beach Cabana reservation for 12/8 sailing. I called to see if the South Beach day beds would be available as we were hoping to stay in that area. Rep told me she did not see any emails sent and our cabana reservation was not cancelled. My CC has not been refunded yet and reservation still shows in my calendar. Has anyone else received emails or tried calling?
We’ve been busy working on re-imagining our South Beach area and while we expected to have it ready, along with Coco Beach Club, for your sailing, we unfortunately encountered a setback due to the damage left behind by Hurricane Dorian. Regrettably, this means we have to cancel your South Beach Cabana reservation. We’ve gone ahead and issued a full refund of the cabana to your original form of payment, which you should see in the next 3 to 5 business days.
You can continue to plan your day on our private destination at our Cruise Planner. And, please know, aside from the cabanas in Chill Island, Thrill Water Park, and Oasis Lagoon, we have many complimentary beach chairs and umbrellas located in Chill Island for you to enjoy.
We’re terribly sorry for any disappointment this may cause, nonetheless we are more than confident you will enjoy your visit to Perfect Day at CocoCay!
Thank you for your understanding. To learn more about Perfect Day at CocoCay, you can visit our website here.
Royal Caribbean International