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Siouxland Cruiser

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  • Posts

    110
  • Joined

About Me

  • Location
    United States
  • Interests
    Travel-especially cruising
  • Favorite Cruise Line(s)
    Princess
  • Favorite Cruise Destination Or Port of Call
    Pacific Coast

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Cool Cruiser (2/15)

  1. Something I don't believe anyone has brought up on this new app: On the old app, I had my travel companions and then if they "approved" me, we could all "find" each other on the ship. I don't see this feature in the new app. Am I missing something?
  2. To switch from the mini bar set up to$50 OBC, we went to guest services and stated we didn’t want the mini bar setup so what could we get to replace it. Guest Services said “You can have $50 OBC” and we took it
  3. Great News!!!! I received an email today from Jessica in Customer Solutions stating she had "created a Future Cruise Credit for the 5 days in isolation in the amount of ......" I don't know for sure but I'm assuming it was issued because I had a document from the Crown Princess Medical Center stating I was in quarantine. I'm so relieved!!!! We've submitted the same paperwork now to Customer Solutions for my granddaughter who was on my booking and was in quarantine also (she contracted it.). I hope it will be easy now to get her FCCs so we can apply our FCCs to our "makeup" cruise next year. Again, thank you for "listening to me vent." Don't give up if you haven't received your FCCs yet.
  4. P23r23s23. I am not making much progress towards: A. Reimbursement from Princess Insurance for a medical issue while on board AND in quarantine. B. Getting my FCCs for quarantined days A. Medical Insurance Claim: I filed a claim Reimbursement from Princess Insurance (AON Travel) on 6/15/2022. They required I file with Medicare first who, of course, denied my bill. I then submitted my Medicare Summary Notice to AON Travel on 8/15/2022. To date the status just reads "Assigned to examiner". B. As for my quarantine FCCs, I've called 3 times and have gotten 3 DIFFERENT answers. I waited 8 weeks after the cruise ended and still no FCCs. So this is a summary of my calls to Princess. First call to Customer RELATIONS, Aleena said she was filling out a form to get the FCCs and I'd hear back in 2 weeks. The NEXT DAY I got an email from Commercial Operations Support stating they had received my form and couldn't do anything about my request and to contact Customer SOLUTIONS, but no phone number. Second call to Customer RELATIONS again, who put me on hold to Customer SOLUTIONS and after 2.5 hours on hold, Jessica answered and said no form was needed. She just needed confirmation from Crown Princess Medical and that usually was just an overnight email request. One week later still no FCCs so I called Customer Relations and requested I speak to Customer SOLUTIONS Jessica. Danielle said Jessica was busy but she (Jessica) hadn't heard back from Crown Princess Medical. She said I could email the letter I received from Medical before I left the ship stating I was quarantined to customerrelations@princess.com Attention Jessica. I scanned and sent the same day. Today, 2 weeks later, I called Customer Relations again. Edie told me it would take 6-8 weeks to get my FCCs. I told her it was over 8 weeks since I'd gotten off the ship. Then she told me to give it 1-2 weeks. So bottom line - NO PROGRESS on getting my FCCs for COVID Quarantine days. I'm documenting every call and hold times and person I've spoken to for every call and the various answers I get. I'd love any advice on someone who finally got theirs - not automatically got it. I'm jealous of those of you who automatically got it soon after getting off the ship. I've got another cruise booked and want these FCCs for that cruise. Thanks for "listening".
  5. I'm following this thread. I've received no FCCs on my account from quarantine days at the beginning of June 2022 (so it has been more than 60 days). When I contacted them on Monday, Customer Relations Team sent a form to ??? and they told me it would be 7-10 days before I heard back from "them". I got an email response back the next day from "Commercial Operations Support" stating they couldn't help me with my "FCC research request" but that I was to contact Customer Solutions. There is no direct number for Customer Solutions so I called back Customer Relations Team who stated that they had to connect me to Customer Solutions. For the last 3 days, I've either been disconnected or on hold for over an hour with no connection to Customer Solutions. I could be more patient if I KNEW my request was with Customer Solutions but after receiving the above email, I'm not sure they even have it. Appreciate suggestions from those of you have had to "work the system" to get your FCCs for quarantine days.
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