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Everything posted by jaykayham

  1. Happy new year to you all. How much does the WiFi cost per day, or is even limited access free? Also what about non-alcoholic beverages, what are the prices for soda and water? Long story, cut short, I am not drinking any alcohol at all, so I am not sure if the All Inclusive package is worth to add in my case! Happy cruising, hopefully soon!
  2. I finally decided to book the Transatlantic sailing on Wind Star from Lisbon - but the way to do so was very long. I contacted Windstar by Email and guess what, never received a quote! Finally, after weeks and several reminders, I received an Email to call their reservation department in the US! Living in Europe, the phone costs are way too high to do so - but still, no quote! What's the problem? Is it so much a problem to do a sales offer on-line nowadays? Back to the, homepage of Windstar, searching for ages for a qualified GSA General sales Agent in Europe. Smart move, someone might
  3. True, on the ABTA webpage you will find a letter for your credit card company not to honour any payments to CMV. Just print it out and send it with your statement to card issuer! ☺️Good Luck!!! ☸️ https://www.abta.com/sites/default/files/media/document/uploads/South Quay credit card referral_SB.pdf
  4. Thank you... Strange, I tried it all last week and just received "bad gateway - server not available", but now it seems up and running again...
  5. Their website is down... Any more information available?!
  6. Contacted ABTA immediately for refund, but still no response, weeks after. All emails left unanswered, telephone lines are no longer operational (according to their website "due to high demand"). So far no chance to apply for refund, without the necessary password... Anyone else with this problem?
  7. Hi to you all, need your help... I had a German booking, so I have to claim with ABTA in UK. I received a case number after entering my personal details on ABTAs website, but never received the mandatory password email to enter my claim online. Anyone with the same problem? Without this password I am not able to log on to enter the details... On top, I am holding a second, UK booking. My travel agent wrote me, that they will claim the refund in my name from ABTA. Do I have to do anything else? Bcs. under German travel protection policy only the traveller can claim. So s
  8. @Heartfelttraveler Thank you! Will contact the nearest office for booking...
  9. Thankfully I came across this forum... I am planning a very special trip in 2021 and decided to have a look on Windstar! I requested a quote, but never received an offer. So I contacted the company by Email - again no response. Finally, after several failed attempts, I received an automatic reply to contact the company by phone - which is useless, as their office is 9 hours ahead and I don't want to wake up at 3am just to get a simple quote. Never experienced such poor customer service. So, does anyone of you have a direct Email address to the "Vacation Office",
  10. Thank you, it seems indeed working again...
  11. Hi to you all, All dates are now unavailable to book - it doesn't matter which month, always the same error message: Oops!! Error encountered Please try again later! Any idea what's up?!
  12. Just a short update regarding my cancellation. Fred Olsen customer service was outstanding and most helpful. For a rebooking fee of as little as 5GBP I was able to rebook the cruise for next year. On top for my loyalty, I received a free cabin upgrade, tips included and all-inclusive drinks package. In the end, all the benefits combined are more worth than a free cancellation and new booking with 25% future cruise credit - as the cruise was already 25% more expensive than this year cruise. On top, I will keep my ABTA coverage and full refund protection if the cruise is cancelled again by
  13. Thank you! CMV just announced that all ships will return to Tilbury asap for a fresh restart, except Marco Polo to Bristol and Astor to Bremerhaven.
  14. Thank you "tring" for taking time! ☺️ I found the exact same cruise one year later in the 2021-2022 season. I will try to convince Fred Olsen for a free re-booking (without fees and supplement) to this date. I think it is a win-win for both sides, I will keep my ABTA coverage and Fed Olsen my money (as the cruise is full paid in) as working capital. And finally, Fred Olsen will keep one more happy customer! Anyone from this forum has tried the same?
  15. Thank you, can you explain the insurance problems re rebooking little bit more? Sorry, but I don't understand...
  16. Hi to you all, came across this new company "Miray Cruises" - seems to be a great alternative to Celestyal Cruises for the Greek Agean coast and islands: https://www.miraycruises.gr/en However, all my attemps to book a cruise or to get in touch with them failed, Emails are left unanswered. Does anyone have more information where and how to book? Thank you! Chris
  17. Ahh, Berlin is nowhere near the seas... You may fly in (hopefully) to Berlin - but the cruise is leaving from the port city of Rostock!
  18. Hi, was planning a cruise on Fred Olsen, but it seems now to be cancelled. Nothing wrong with their decision - but no information regarding my options... CMV is much clearer and offering full refund or an attractive future cruise credit of 125%! Fred Olsen on the other hand will contact the guests individually. So I am keen to know, which option Fred Olsen is offering to other forum members. You will know that, along with many other cruise and travel companies, we are facing challenging and unprecedented times at the moment. With the ongoing situation with COVID-19, mu
  19. Hi, I am just curious what happened to the cruise... It seems the ship is since March 11th in Phuket - but on CMVs webpage "it is on the way to Sri Lanka"; but their ports are closed. Any more information available?
  20. Just received this email from Bahamas Paradise Cruise: "There are single supplements available for each date. However, there are an set amount of cabins available each sailing for this supplement."
  21. Hi to you all - just wondering if it's possible to book somewhere the Transatlantic Crossing, so far (after days of searching) no results. ☹️ The ASTORIA will leave Puerto Penasco on February 11th 2020 and will start again on March 12th 2020 from Poole. It must be a wonderful cruise starting in the Baja California, crossing the Panama Canal, the Caribbean and going across the Atlantic. Any idea where and how to book - pls. let me know!
  22. Very, very, disappointed by Bahamas Paradise Cruise Line, I was looking fwd to go as SINGLE traveller on their cruise - promising: No Single Supplement Fees We are proud to be the only cruise line to offer no single supplement for solo cruisers on all of our cruises in an Ocean view stateroom. That means a single person in an Ocean view stateroom only pays for one person - and not the double occupancy price! However, Nassau starts @ 358$ for Solo Travellers OV - not a single date I can't find for 179$ as advertised. ☹️☹️
  23. The Grand Classica is from the end of August to mid October "sold out"... Hard to believe! Will it get during this time a refurbishment, or what is the reason behind this?
  24. Hi, thank you for the words! I have done everything in the past, from 2 to 5 star cruises, from CMV to Cunard - so I am prepared for everything to come. Regarding Phuket, nobody -not even Costa- seems to be able to answer my question. I will do Phuket end November. All Costa could tell, we will land in "Phuket Port"; no further explanation -if tender or not- was given... November is season, isn't it?! And where about in Patong will be the jetty; close to "Sunset Beach" hotel I heard?! BTW. is it true that all staterooms have a fridge to use?
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