There is a huge difference between "adjusting" tips due to poor service that was never corrected and "removing" tips to be cheap and save money. Just came off the Conquest and had people behind me in the buffet high-fiving each other because they removed all their tips (30+ people in a group) to save money. Took everything I had to bite my tongue and keep my mouth shut. And the lines at GS the last night were horrendous which makes it difficult for those with real issues to get service. Personally, i'd like to see where tips are added just like taxes and port charges. The base rate of the cruise would be the same (for advertising purposes) and if someone missed the cruise they would be returned but otherwise they would be mandatory. Crews still have incentive to work hard because otherwise they would lose their job (just like every other job around). Do you still do your best at work even though you don't get tips?? Think about it.