Wow this ship is amazing! We’re on the 7 day holiday cruise / 3rd sailing for the ship. Still has the nice new ship smell ‘!
there are only 2 negatives! And not sure if these are fleet wide....
Having big issues with beverage package every day. Apparently there is issues with the system, but each day we have had to visits guest services to try and remove charges that are inconsistent with the package.... now down to about $50 dispute... no consistency in where or when the charges are applied. spoke to F&B manager today who says this is effecting around 300 stateroom accounts, and every effort on land and sea is being made to fix it, but still no offer of a partial refund to compensate for the inconvenience of visiting guest services every day. Apparently no one on ship is empowered to make such a decision! Not even the captain!
Unfortunately also had to raise the issue of poor services in the pinical last night... slow service, glasses / plates not cleared ... food too salty to eat (we were offered alternative dishes , but with the terrible service starting to ruin our Christmas evening turned it down.
i appreciate that these points
may sound trivial, but have to admit, this is our 12th cruise and 5th Christmas cruise we’re going to head back to Celebrity again next year. Which is a shame as this ship is amazing! And hopefully HA will wake up and realise this is not the start the ship deserves.
any other guests having issues with drinks packages ? And remember - don’t leave it until the last day to check your bill!