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About CassCruise

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  1. OK so my 2cents worth now my money has finally gone into the bank I want to also express my bitter disappointment with Scenic - I too was sucked in by the glossy brochures/video - without going too much into it the likelihood of being able to do this again with my daughter is slim - nothing serious just timing with dd finishing uni, jobs and several other factors etc etc etc We had planned well in advanced paid the high non refundable deposit 18 months early again etc as others did - whilst you can never say never I with 99.9% certainty will never consider this company in the future. The fact they were ringing my TA on the Friday (payment was due on the following Tuesday) asking for payment a few days early (thankfully she said she would pay on the due date) - to be honest I find that quite unconsciable. With their "generous" rebooking option it would have cost me several thousand more for the same cruise - nope not for me customer service attrocious even if it is only now I have received my money.
  2. I am another out hundreds of dollars and one of the things that really annoys me is they rang my TA for final payment on the Friday which was due on the Monday and on the Monday they cancelled my cruise!!!!!!!!!!!!!! apart from the appalling treatment and "goodwill" that really really gets me - I agree seek clarification in writing that your cruise is going ahead prior to making final payment as I am sure you will forfeit your deposit otherwise as per their terms and conditions
  3. I believe we are going enter around 5am we are anchored for the night
  4. thank you for that - unfortunately there seems to be very limited info out there - I suppose we will soon find out - is anyone else on December 6 sailing?? Jane
  5. We are booked on the 6 December Antartica cruise and really looking forward to it Jane
  6. we are doing quite a bit of travel next year including the world cruise - apart from the visas I have just spent over $3000 for the 3 of us for vaccinations and 2 of us for Indian visas!!! sure will get a bit back from our health fund but my goodness not cheap!!
  7. What I would like to know whether Portside will continue to function as a cruise terminal - anyone know??
  8. We used Back to Natures tours in March and they were fabulous - did the train and then a tour out to the Otago peninsular and was one of our favourite tours - so much so wanted to do it again in December but unfortunately both trains seem to be being utilised (Celebrity and NCL in port that day) with not even being able to do it as Celebrity not offering tours there :( Jane
  9. I would also be interested in tours people have done in Barcelona and was wondering if anyone has done one of their tours in Lisbon? All very exciting! Jane
  10. We are booked on an Antartic cruise on the Eclipse - I am not sure how much extra it cost but with the non refundable deposits there is an option to purchase a no questions asked (up until final payment) option to have your deposit fully refundable - only discovered that yesterday when talking to someone from Scenic - she advised that my TA had already included that option for us.
  11. You all seem to have been fairly lucky - I have now over the past week and a bit faxed as instructed, phoned 3 times to 2 different numbers I was given, emailed to the address I was given by princess and now phoned again and have been given yet another email address (the one I have just seen Rosie has posted) so am extremely frustrated by the process!!!!! Zero corro has been received except for the wrong email with the stock standard reply stating received my email yada yada yada!
  12. When we missed the sounds, it was announced when we were in Port Chalmers, we came back via Cook Strait
  13. We were there January 2016 on the Sea Princess and paid $15 direct to the locals and instead of a piece of wool recvd a colored wrist band!
  14. Thank you for that - I heard the ships horns sounding before and wondered who was in town!
  15. You have very limited selection and normally they repeat the "movie of the day" the following day several set times as opposed to the new system which is fabulous with an enormous selection and the ability to pause/rewind etc - loved it on the Sun as it is something in the real world I rarely get to indulge in!
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