The biggest take away from our Mexican Riviera Eurodam cruise (we just got home last night) is that we are not southern climate cruisers at all. While we like sitting around a pool in the sun, reading our books, and having a drink, we found the concept on a cruise ship just too darned crowded and noisy. Comparing this cruise to our past sun holidays to the Mayan Riviera stays at the Royal Hideaway, this turned out to be a bust for us. We like things quiet and no crowds and this was not at all what we found on the Eurodam.
Overall the staff on board were lovely and very helpful (one big exception will be mentioned later concerning the Spa). Our room stewards were beyond excellent. Our booking at the Retreat Cabana for the week was hit and miss for service. We found service there slow generally to the point that we would go get our own food and drink. When one fellow was on shift, service was as described on CC. However the one big plus was it got us away from the crowds and noise so I shouldn't complain about lack of service. It was our haven from the hub bub on the ship.
We found the noise level in the main dining room uncomfortably loud for fine dining. My husband has hearing issues and the noise made it uncomfortable sitting through a meal. Food was pretty good, but not excellent. Service was excellent and timely. Lido was fine for breakfast. We had one meal in the Pinnacle. Service was excellent, but food not as good as the main dining room. My Salmon was a huge serving of bland salmon that I assume must have been farmed salmon versus wild salmon. We are from the Pacific Northwest and know our salmon. My husband had a mediocre steak. We observed a fellow at the next table who had ordered a 23 oz. mega sized steak leaving most of it due to grizzle.
On our past Alaska cruise, we booked the Thermal Suite package and used it at least twice daily. We bought it for this cruise and used it twice only due to malfunctioning ceramic beds (the best part of the package for us). We reported it twice to Spa staff on our first day who told us that two of the beds had no heat on purpose and the beds were not malfunctioning. Two of the beds were so hot that one had to put heavy layers of towels down to keep from being burned. So that left two working beds. So lineups for the beds weren't tolerable and we abandoned using our pass after two attempts. The General Service Desk called when we went down to complain and said the clerk said she would call the the Spa Manager and told me to tell her my concerns as they were a franchise and they could do nothing. After having a loud public conversation with people staring at me whilst they waited in line (phone was line breaking up and I couldn't hear her and wound up speaking so loudly that it was embarrassing to deal with in public), she said her manager would call me. She did and bottom line said no refund. Terrible in my opinion that HAL wouldn't advocate for us over the issue. So buyer beware concerning spa services.
Disembarkation was fast and organized. A little tedious getting on. Our hotel the Wyndham Bayside was very convenient to the ship (right across the street). Very noisy room as we asked for the view and I tried to sleep with the patio door open as I am not a fan of air conditioning for the whole night. Room was nice and comfortable and staff were pleasant. However, they have two people in the lobby that sell travel packages that accost people each and every time they walk by morning til night. It was to the point before we walked by I would say to my husband "look the other way and and avoid all eye contact". It was horrible and I'm not sure why the hotel allows it, but it seems to be connected to their rewards system.
We spent one more night at the Wyndham Bayside before flying home and fasted the same sales pitch each time we walked by the lobby. We were going to tour Old Town and when we arrived at Old Town we found my husband's wallet was missing. We had sat outside the hotel at a patio table while waiting for Uber. So we promptly called Uber and headed back to the Wyndham and by the Grace of God, my husband's wallet was sitting at the back of the chair he had sat in. Using Uber in San Diego was our first Uber experience and we were quite impressed with its speedy arrival and reasonable price. Getting hubby's wallet back was a highlight of the cruise lol.
We flew home on Alaska Air first class and decided as we sipped our drinks that we perhaps just aren't cruise people. Even though we loved our Alaska Cruise on HAL last year. This cruise had a very crowded feel from the get go, and just wasn't suited to us. I am not a whiner and really don't have unrealistic expectations, but we paid a lot of money for this cruise and it was probably a 5 on the scale of 1 to 10. We are both 70 years of age so maybe all of my comments are based on getting old? My advice to people is to think about whether you are a cruiser personality or not. We are very quiet people and this just wasn't to our liking. It seemed to me the biggest activity on board was people eating non stop, and we found we ate too much out of boredom. I would rather stay at a nice resort and take day trips.
We did love San Diego. Loved our tour of USS Midway and I shed more than one tear talking with the veterans on board. It was a beautiful city and next time I think we would just fly down and stay at the del Coronado Hotel and relax.