We have just returned from Solstice, Sydney to Singapore with overnight in Bali. Celebrity had sent emails before departure reminding people that they needed to ensure they had the correct visas for both Australia and Indonesia, I spent some 5 hours about 2 weeks before departure trying to get the Indonesia immigration website to accept our passports, photos and payment. Eventually I succeeded and thank god I did. On arrival at Sydney those without visas for Bali were asked to sign a form to say that they would get the visa while en route. This proved very difficult with the feeble Wi-Fi on board, and long queues formed at Guest Relations to try to get them to help. They were unwilling apparently, but huge numbers needed this visa and so they set up a help centre, people queued for 4 hours to try to get this resolved. They produced a step by step guide to doing it online, but as I said the internet connection is not great and was swamped by the sheer numbers trying to get online. Eventually Celebrity contacted head office and they boarded Indonesian immigration staff at Darwin to manually issue the visas to those who hadn’t got them. All passports were collected before Darwin and not returned until after Bali.
Everywhere on the ship you could hear conversations about the visa situation. Very irritating and Celebrity could have done much more, much earlier, to remind passengers of the need to get the visa yourself. Visa on arrival did not seem to be an option!
Just a cautionary tale really.