mayleeman

On the T&C page, there may be a hidden place asking you to accept the terms inside the reading box at the very bottom. You have to scroll all the way down to check it, and then another place outside the reading box that you click to continue. That continue box isn't activated until you check the box inside. I remember the frustration you are describing!

Just remember that beer can be marketed as zero alcohol so long as it has less than 1/2 %. Something similar with decaf coffee and tea incidentally.

I'd trust my home network more, especially if VPN is not available on board. Why wait until the last minute?

Watch video just started it on my computer. No name, #, or any other data entry. Is this a problem? The email with the link said it was unique to me, so I assumed if I connected it would send an identifier back.

What did you do with the request to confirm the increase?

Or, and this is only from the "--- happens" school of acceptance/resignation, you could just accept the new flights and realize that even if it is inconvenient, at least you didn't get totally bumped. But I have never minded waiting in airports. YMMV, obviously. I do know how maddening air travel changes can be. On my first cross-country flight, I had gotten front-of-plane window seats almost a year prior. Had plans to use my new camera over the Rockies. Got bumped to a middle section when they changed type of plane 1 week before. Turned out that the sky was cloudy the entire flight, not a single glimpse of the ground between DC and Calif. Good luck!

Please reread the first post and highlight for me any demands made by the OP causing you to write this.

I am sorry to see the number of confrontational comments directed at the OP. While I don't agree with all the worry about the long-term harm to X caused by the short-staffing (and delays, cold food, etc.), I think it was an excellent idea for the OP to talk directly to a manager about problems rather than using the survey. It is a managerial problem. Direct feedback from an affected customer gives the manager ammunition to fight for more replacement or standby staff. Real people being seen as affected by these issues are not discounted as easily as short comments or numbers on dozens of surveys. (And dissatisfaction expressed on surveys ALWAYS first puts the front line staff member under scrutiny even when they have done everything humanly possible.) Anyone thinking the OP was out of line needs to reread that initial post and set aside the first reaction. I am certain the manager was exceedingly grateful to have experienced cruisers provide a glimpse of what their experience was like. Bravo!

What are you trying to do? Is it a saved link to a site on X, or are you typing in the URL for customer support, or are you trying to access it from within the X site?

That is for bookings where someone has specifically paid grats in advance. I remember pre-AI declining that option during booking. The notation in your booking might be there because some people don't get AI and may or may not choose to prepay.

@5waldos When you say "mine does not show..." are you looking at the actual X booking confirmation (mine is a pdf file)? Or at your rez online? It should be on the confirmation as soon as you book, but may not appear online until 90-45 days prior to departure.

I have only booked 5 X cruises, all of which were 2017-19 (some cancelled or shifted) and suites were always sold out before any other category.

Years ago I would have agreed, but with the massive celebration of scientific ignorance nowadays, I find it completely, albeit dismayingly, believable that someone thinks a cold can be caused by cold weather. I saw a new ad for a psychic hot line the other day. I wonder if they can sense all the creative adjectives I think about them?

On land, nobody would get a balcony if quarantined in a hotel room. But it likely would have quite a bit more room. Anyone claustrophobic might have a serious problem. For my wife, it is the knowledge that she cannot get out that makes it scary. Me? No problem. Kind of like motion sickness--if you don't suffer from it, it is hard to imagine what it is like....

Congrats on knowing you caught a cold from the chilly exposure. I would not report it to medical either. I would write it up for the New England Journal of Medicine. Hint: Cold weather can make you susceptible to catching a cold, but cannot cause one. A cold is caused by a virus,, which if you missed the past 2 years, is transmitted by people (or sometimes animals).

The OP asked if it is a fluke, or a new policy after all the complaints. Why do you assume the OP assumed anything about all that? 🙃

Almost 5 months, but much of that was because they improperly entered our cancellation as too late and never notified me that they were treating our money as forfeited. Refund of fees and Cruise Planner purchase took another 6 weeks almost.

But "always included" is their clever way of confusing people who hear it as "all-inclusive" which Celebrity is not. You can't expect them to give up an intentional misrepresentation just because they also created an inadvertent one!

I have posted before about cancelling our Oct 29 Equinox cruise in the nick of time on Oct 27 due to a close contact testing positive. And the long wait for our FCCs and refunds, with every phone contact revealing some mistake that a small amount of attentiveness by X would have prevented. Worst of these was their deciding (without telling us) that our cancellation was only 24 hours b/f departure and treating our funds as forfeited. That took 4 months to discover, and was solved when they consulted the phone records and found out it was 48.5 hrs.. We got our FCCs a month later, but not the refunds. Last week, when the most recent 21 to 30 day promised time expired, I was told the refunds had always resulted in an error internally but no one noticed. So the rep had an Accounting Dept supervisor override the codes. We were told 7 to 10 days. Today, on day 9, our total refund was received as a credit on our credit card. Only six months and 1 week after cancellation.... Now we can spend it on our upcoming 4th attempt to board Equinox this October! I am happy to see all the posts about people geting their refunds quickly now! I guess they have fixed the usual process, but be careful, as Robert Serling warned, not to enter...the Twilight Zone of internal accounting at X.

@Pennstatedj Great to hear! Mine still hasn't been refunded. Over six months. Supposedly by tomorrow.

Just imagine being quarantined. Now imagine having so much time that you feel forced to read everything on Cruise Critic. Then you find this thread. Do they remove sharp objects and belts from quarantine cabins?

You sure said what I said much more efficiently!

I think you may have seen people's different reaction from your own idea of how much disappointment you are experiencing. On the outside, some people are prone to trying to elicit more details in order to decide how you should approach it. You seem to have expected judgmental reactions from the beginning, as shown in the title. I have only seen 2 that could be considered that way, and even those were not harsh. People saying you are complaining are putting a label on your thread that you don't want, but face it: you are complaining, and you have every right to do so, and you have every right to ask for advice. Your hesitancy and apparent fear of actually asserting your rights directly with the butler would cause me to believe you would be more comfortable talking to the Retreat Concierge rather than confronting the butler directly. But doing so after a week of saying nothing to him will likely make the butler feel it was unfair not to directly give him a chance to correct. I don't sail in suites because I simply don't want the service, so I have no experience about what you should expect. But you certainly paid for a butler's personal attention, and you are not getting it. When you get a new one, call or write a nnote asking to have a meeting to talk about it. Service people often are reluctant to force attention on people, and we all have had hovering waiters who just don'tknow when to quit. But the ones who are never filling your water glasses are worse. Chances are your butler would love to hear what you want. Much easier to help people when you know what they need or want. Good luck.

No, ours was a cancellation before the cruise due to a close contact testing positive the same day. FCC for fares was only option (refund for fees). I think getting covid and being denied boarding may allow a choice. We just cancelled to keep from spreading in case we caught it and were not showing up as positive. After the tragi-comedy of errors went on so long, I tried to see if they could just refund us in OBC for our next cruise, but no dice. Just think, that was so long ago it was a Delta infection for our friend, who later got omicron, too. We just are inconvenienced, but she has twice been miserable and, being immuno-suppressed, may face heightened vulnerability to yet more variants. Perspective in these times helps.

Well, all those dates are much better than ours...today is 6 months since cancelling 49 hrs before our cruise. Got FCCs after 5 months, but no refunds for fees and planner purchases yet. Called again yesterday: refund never went out because of a transmission error (3rd time this happened), but allegedly now sent by Accounting supervisor personally. By next Friday, supposedly....we will see.