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AshleyRC

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About AshleyRC

  • Rank
    Cool Cruiser

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  • Location
    Dallas, TX
  • Interests
    Vacations
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  1. Can anyone tell me about their experience going through Terminal A in Miami using The Key?
  2. Preach!!!! And ditto!! So glad I scored the key at 19.99 for our Symphony cruise leaving this Saturday!
  3. No!!! It is not called this and it looks nothing like this room!
  4. I agree! I am trying to just sit back and enjoy it and realize it is what it is. Still so excited to be on this boat.
  5. In the cruise planner. I havent heard of the mystery dinner.
  6. We talked to 3 different levels of supervisors and got no where. There is the side by side of my current room and the room I bid on and won. Originally my room was at the back of the boat on deck 8. Now it’s deck 6 middle of the boat. Is that a good move?
  7. I did, I talked to several people and of course its my fault for not checking on this everyday...they are HORRIBLE!!!! I seriously hate RC.
  8. My experience with RoyalUp…We are cruising on SOS leaving 3/9/19... At first only my MIL's room got the RoyalUp email back in November (we only have 2 people booked in her room, its an Ocean View Balcony). I ignored it because I was only interested in upgrading my room with 4 people in it. We got the email again on 2/7 but for both rooms this time. So I submitted bids for every room I could because the Ocean View Balcony is SOOOOO TINY for my husband and I and a 6 and 11 year old (TOTALLY my fault for not booking a suite to begin with). I bid over the minimum on all the rooms. My BIGGEST mistake was bidding full price on the cheapest rooms, I think that's why I didn't even have a shot at the suites. One of my bids was on a 'Spacious Ocean View Balcony', I bid the full amount which was $500 PP ($1,000 total) and here is why...it has a picture of your current stateroom on the bidding website, then it has pictures next to every room you can bid on, the 'Spacious Ocean View Balcony' looked double the size of my current room so I was more than happy to bid the top amount to get more space! TURNS OUT...the picture next to 'Spacious Ocean View Balcony' is ACTUALLY a picture of the 'Ultra Spacious Ocean View with Large Balcony'!!!! SO when I got the email that I won the bid, I looked up the room number and I won a bid for OCEAN VIEW WITH LARGE BALCONY...THE SAME SIZE ROOM AS MY CURRENT ROOM! I immediately got on the phone with Royal Caribbean and talked to 3 different people and the whole time they kept saying it was my fault for relying on the picture. WHY WOULD YOU HAVE A PICTURE OF MY CURRENT ROOM IF YOU DIDN'T INTEND ON ME COMPARING IT TO THE PICTURES NEXT TO THE BIDS. So turns out 'Spacious Ocean View Balcony' isn't even a room type on the ship. They just rearranged the wording and put a fake picture next to it just to get bids. In the end they refused to take any blame and kept saying it was my fault, I felt like I was in a court room, they would put me on hold and listen back to everything we had just talked about then would come back and try to spin every word I said. So now I am stuck paying $1,000 more for a room that doesn't exist and still in the same exact size room I started with. THEN on top of that, now that I have ZERO trust in Royal Caribbean, I go back to start reviewing everything I have purchased through the Cruise Planner only to find that the Key I bought back on 1/1/19 (when it said no reservations are required for shows) has now changed to reservation ARE REQUIRED and all the shows are sold out. Would have been REAL NICE to get an email saying "this perk has changed so be sure to hurry up and book a show"! I am BEYOND excited to be on Symphony of the Seas but this will be my FIRST AND LAST cruise with Royal Caribbean. (I have posted this on a couple different threads about the RoyalUp)
  9. My experience with RoyalUp…We are cruising on SOS leaving 3/9/19... At first only my MIL's room got the RoyalUp email back in November (we only have 2 people booked in her room, its an Ocean View Balcony). I ignored it because I was only interested in upgrading my room with 4 people in it. We got the email again on 2/7 but for both rooms this time. So I submitted bids for every room I could because the Ocean View Balcony is SOOOOO TINY for my husband and I and a 6 and 11 year old (TOTALLY my fault for not booking a suite to begin with). I bid over the minimum on all the rooms. My BIGGEST mistake was bidding full price on the cheapest rooms, I think that's why I didn't even have a shot at the suites. One of my bids was on a 'Spacious Ocean View Balcony', I bid the full amount which was $500 PP ($1,000 total) and here is why...it has a picture of your current stateroom on the bidding website, then it has pictures next to every room you can bid on, the 'Spacious Ocean View Balcony' looked double the size of my current room so I was more than happy to bid the top amount to get more space! TURNS OUT...the picture next to 'Spacious Ocean View Balcony' is ACTUALLY a picture of the 'Ultra Spacious Ocean View with Large Balcony'!!!! SO when I got the email that I won the bid, I looked up the room number and I won a bid for OCEAN VIEW WITH LARGE BALCONY...THE SAME SIZE ROOM AS MY CURRENT ROOM! I immediately got on the phone with Royal Caribbean and talked to 3 different people and the whole time they kept saying it was my fault for relying on the picture. WHY WOULD YOU HAVE A PICTURE OF MY CURRENT ROOM IF YOU DIDN'T INTEND ON ME COMPARING IT TO THE PICTURES NEXT TO THE BIDS. So turns out 'Spacious Ocean View Balcony' isn't even a room type on the ship. They just rearranged the wording and put a fake picture next to it just to get bids. In the end they refused to take any blame and kept saying it was my fault, I felt like I was in a court room, they would put me on hold and listen back to everything we had just talked about then would come back and try to spin every word I said. So now I am stuck paying $1,000 more for a room that doesn't exist and still in the same exact size room I started with. THEN on top of that, now that I have ZERO trust in Royal Caribbean, I go back to start reviewing everything I have purchased through the Cruise Planner only to find that the Key I bought back on 1/1/19 (when it said no reservations are required for shows) has now changed to reservation ARE REQUIRED and all the shows are sold out. Would have been REAL NICE to get an email saying "this perk has changed so be sure to hurry up and book a show"! I am BEYOND excited to be on Symphony of the Seas but this will be my FIRST AND LAST cruise with Royal Caribbean.
  10. I just found this out on Monday. I bought The Key on 1/1/19, I sail out on 3/9. All the shows are just about sold out online. The only reason I didn't reserve any where because it explicitly stated that I didn't have to!! This is my first time sailing with Royal Caribbean and its not off to a good start. I did the Royal Up thing and got totally screwed on that!!! I went by the picture on the bidding website when I was bidding on a room upgrade and the room I got is not even CLOSE to the room I bid on. When I called they said it was my fault because I shouldn't have trusted the picture. They had a picture of my current stateroom and then a picture next to every room I could bid on. Why wouldn't I trust it if you are going to show me a picture of my current room and then see how much better my room could be if I upgraded. They just kept telling me how it's my fault and would never admit they screwed up. I bid on a 'Spacious Ocean View Balcony' and later I found out that it was a picture of the 'Ultra Spacious Ocean View with Large Balcony'. How is that NOT False Advertising. I ended up winning a bid on 'Ocean View with Large Balcony' which was not even something I bid on. !@$*^&#*^#*(^#&#
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