I could not find a general topic forum where this appropriate so I will post here. It is posted to provide a heads up on extended processing time for renewals.
On May 19, I submitted a renewal application for Global Entry (mine expires in August). I have heard nothing and the Trusted Traveler web site only shows Pending Review. I finally found a method to contact DHS about the delay. Here is an extract from their response.
"If your application status is "Pending Review" then your application has been received and is being processed. Please note that processing times vary by applicant, but on average you can expect your application to be processed:
• Global Entry/FAST: up to 11 weeks
• NEXUS: 3-5 months
• SENTRI: 8 to 10 months
This includes vehicle enrollments. Again, these are average times - your application may take a shorter or longer time to process depending on what the vetting center determines, not when it was submitted. The vetting process cannot be expedited.
If you have submitted a paper NEXUS application, you will be mailed a letter by CBSA. Please contact them directly for further assistance: https://www.cbsa-asfc.gc.ca/prog/nexus/menu-eng.html
If you submit a renewal application before April 17, 2019 (before your current membership expires) you can continue to use your benefits (up to 6 months past the expiration date) until the renewal is finalized. We recommend you print out a copy of your TTP Dashboard showing that the renewal is pending to show a CBP Officer, if requested.
If you submit a renewal application on or after April 17, 2019 (before your current membership expires) or if you are current in the 6 month grace period, then you can continue to use your benefits (up to 1 year past the expiration date) until the renewal is finalized. We recommend you print out a copy of your TTP Dashboard showing that the renewal is pending to show a CBP Officer, if requested.
A follow-up interview may be required upon renewal. This is determined by the vetting center and the determination cannot be appealed."
It is noted my credit card was charged immediately. I wonder if a TSA-Pre officer will accept a printout of the dashboard as evidence that I am entitled to use TSA-Pre. I bet not.
The delay is attributed to a backlog associated with the government shut-down. I think they gutted the staff doing this to send them to the boarder.