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Pentlands

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About Pentlands

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  1. I think they have really backed themselves into a corner, real problems with trying to change existing cruises, real problems having to completey change cruises and also real problems with allocation of cabins moving from the now defunkt ships. Add that into the end of a pandemic, so one hopes, but more likely that this will hang around for many more months and perhaps years. They cannot even puiblish proper full deck plans for the new ships, but they are not only transfering customers over without any real knowledge of what will be happening around them, but they are selling cabins without th
  2. Don't know why but missed it was Australian site!
  3. Reading the T/Cs, as one always does, I noticed this "3.6 A 1.5 % surcharge will apply to payments for any Booking made by credit card. FOCL cannot accept American Express cards for any transaction." http://fredolsencruises.com.au/page/fred-olsen-terms-and-conditions Has Fred changed his policy on this and if so is it legal?
  4. I think that you can transfer to a different TA, if you have had problems with the one you booked the cruise with and certainly Fred's T/Cs do not say that you have to tansfer to the one you booked through "!3.5 Where a Passenger has made a Booking directly with FOCL, such Booking may not be transferred to a travel agent unless the following criteria all apply: 3.5.1 The Booking was made on board a FOCL Vessel; 3.5.2 The Booking is transferred on board a FOCL Vessel; and 3.5.3 The travel agent to whom the Booking is transferred is approved by FOCL at the time of the
  5. I like your optimism that anyone will be onboard in early March
  6. I am willing to have a go if the ship is changed, I think you are right and the T/C's can also be deemed unfair.
  7. Yes bookings may well be lost. We have a re-book for July on Budicca and we may well take the opportunity to jump ship if the vessel is changed, that would contstitute a major change in the booking.
  8. I think two ships will have to go as the orriginal staement from Bonheur factored the sale of two ships as part of the funding package, as I understood it.
  9. Would have thought bad publicity would be ok!🤐
  10. TA's are a waste of time, no worse than that they drag things out unbelievably. Yes they offer a few bucks more but I can manage without that.
  11. I had a cencelled Saga cruise booked through a TA and a week ago the person on the phones asked my bank account details saying I would get a cheque, today had an email from the TA's finance department saying that I had refunds on both CC's that I used for deposit and balance payment.
  12. Promised refund from TA, they have really dragged their feet over this will never use them again, to be on my CC within 6 days......only taken 2 months + 6 days!
  13. My post said it was covered for holidays booked before March but not for ones booked after and not for new customers, it also covers for CV19 for cruises transfered to a later date if booked before March and a person was a customer before March. So what did your comment mean?
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