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About MaryEBS

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  1. I was on Symphony in June. The ability to reserve in the app was inactivated, the only way to book was in person on board.
  2. After you board go to Studio B and reserve your day/time. Only one reservation is accepted. There is a stand by line that moves fairly quickly as a lot who make reservations do not show up.
  3. I am glad to see another Andrew/Lisa review! Congratulations to Owen on his accomplishments. Your lives are so busy I certainly see how you can benefit from another cruise so soon. Enjoy!
  4. I took my 2 young nephews on Symphony in June. Sign up for laser tag is on deck 4 by Studio B on embarkation day. We were only allowed to sign them up for one session. You can go in the standby line if you want to go again, they moved rather quickly as a lot of people do not show up for their reservations. I had to accompany the boys but did not need to participate in the game.
  5. My GS will be open Andrew. I live inTampa and it appears the hurricane will be between Tampa and the Port on Wednesday.
  6. I was on Symphony in June and I had this discussion with the suite concierge. We were not charged anything extra and we had 2 proteins.
  7. I was on Symphony in June. The concierges will reach out to you during the week prior to your sailing. They will make your Coastal Kitchen and Specialty restaurant reservations for you. Just tell them the dates and times and they will accommodate you.
  8. Yes, in the GS they can put the rollaway bed between the sofa and the dry bar... it fits well.
  9. I was just on Symphony and they did provide a rollaway bed for the grand suite.
  10. I recently requested to have a topper added to my bed for the 9/1 Allure. This is a portion of the email response received: :the mattress topper we can surely provide."
  11. The email address is: Special_Needs@rccl.com
  12. I was in a Crown Loft Suite on Allure in January and I can only recall having to use my card to open the door twice. Most of the time the doors were open.
  13. It would be very unusual for RCI to call from a Fort Lauderdale number. Most of their calls are from 888 or 866 numbers. The upsell fairy was 866. Any calls coming directly from their headquarters would come from Miami with a 305 area code. My cell phone area code is 954 (Ft.Lauderdale) I get calls with spoofed telephone numbers displaying 954 area codes all the time. I would pick up next time.
  14. Wow and my experience has been just the opposite. I have severe arthritis in my neck and request a special pillow. Not once have they failed to have it in the room when I board.
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