Probably not what HAL intended, but when I got the email it prompted me to call my credit card company and dispute the charges. I was going to wait until the end of the month (my sail date was 28 March, so I thought 28 May would be 'fair'), but the email made me think I wasn't going to ever get a refund directly through HAL. I'll be out 200.00 since I used future cruise vouchers that I bought in 2017, and the nice lady at the credit card company told me she can't access that far back. Losing 200 I can live with, I'd rather this all just get settled.