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Everything posted by Dahani

  1. Carnivals 2nd quarter results report released to the stock market. https://www.londonstockexchange.com/news-article/CCL/carnival-reports-summary-second-quarter-results/14583074 SCHEDULE A SECOND QUARTER 2020 SUMMARY PRELIMINARY INFORMATION U.S. GAAP net loss of $(4.4) billion, or $(6.07) diluted EPS, for the second quarter of 2020, which includes $2.0 billion of non-cash impairment charges. Second quarter 2020 adjusted net loss of $(2.4) billion, or $(3.30) adjusted EPS. Total revenues for the second quarter of 2020 were $0.7 billion, lower than $4.8 billion in the prior year. The company's guest cruise operations have been in a pause for a majority of the second quarter. In addition, the company is unable to definitively predict when it will return to normal operations. As a result, the company is currently unable to provide an earnings forecast. The pause in guest operations is continuing to have material negative impacts on all aspects of the company's business. The longer the pause in guest operations continues the greater the impact on the company’s liquidity and financial position. The company expects a net loss on both a U.S. GAAP and adjusted basis for the second half of 2020. Cash burn rate in the second quarter 2020 was generally in line with the previously disclosed expectation. Second quarter 2020 ended with $7.6 billion of available liquidity, and the company expects to further enhance future liquidity, including through refinancing scheduled debt maturities. In addition, the company has $8.8 billion of committed export credit facilities that are available to fund ship deliveries originally planned through 2023. Total customer deposits balance at May 31, 2020 was $2.9 billion, including $475 million related to cruises during the second half of 2020.
  2. https://www.londonstockexchange.com/news-article/CCL/cunard-extends-pause-in-operations/14570685 Carnivals statement to the London Stock Exchange.
  3. Cunard have previous form for continuing to sell cruises they know they cannot deliver. They continued to sell the Circumnavigation of Australia when they knew Australian borders were closed to non Aussies. https://www.independent.co.uk/travel/news-and-advice/coronavirus-cunard-selling-cruise-holidays-australia-a9432556.html
  4. The money finally arrived on my credit card this morning. It has taken 23 days since I put in a Section 75 claim to receiving the money. Good luck to the rest of you, I hope you get your money soon. I will never book with Cunard ever again.
  5. I think I would be inclined to stick it in the bank, wait for them to ask for it back and then tell them it'll be about 60 days. 😂
  6. Just a quick heads up, P&O in the UK have today cancelled all sailings until October 15th. Cunard always seem to follow within a day or 2.
  7. I have only dealt with our TA I suspect that my refund was only expedited after my Section 75 claim. It seems to me the Section 75 route focuses the mind of the debtor company more than any number of emails or phone calls ever can.
  8. I have been notified by my TA that my refund is being credited to my credit card today. We were booked on the Circumnavigation of Australia which was cancelled on 30th March. I was given a date of about the first week in June on my initial contact with the TA for my refund. On 14th May the TA gave me a RCN dated 31.1.21. I told them it was unacceptable and on the same day I did a Section 75 claim with my credit card. They told me it would take no more than 6 weeks to get my refund. My credit card company called on 26th May to request further documentation. I am in the UK
  9. For the benefit of anyone else in the UK who is looking for a refund and is 'given' a Refund Credit Note by the TA instead. http://www.travelmole.com/mobi_news_feature.php?news_id=2042761&c=setreg&region=2 Aviation Minister Kelly Tolhurst has caused yet further confusion around Refund Credit Notes after telling ministers at a Transport Select Committee meeting that consumers would have to check their contract with the tour operator to see if they were financially protected.ABTA is recommending members offer RCNs as an alternative to cash refunds for holidays they've been forced to cancel due to the coronavirus pandemic.It insists that they will be ATOL protected if a tour operator goes bust before they're cashed in or exchanged for a holiday, but when asked at today's meeting if this was the case, Tolhurst said: "That will depend on the contract between the customer and the tour operator."However, it's unlikely any tour operator contracts refer to RCNs as these have only been issued since March when the Foreign Office advised against all non-essential travel, prompting millions of holiday cancellations.ABTA has been asking the Department for Business, Energy and Industrial Strategy for months to confirm that RCNs have the same ATOL protection as package holidays, but so far BEIS has refused to do so. However, Tolhurst said her department is discussing with the Treasury the possibility of underwriting vouchers. Acknowledging that the governments of some other countries have already taken action, she said she was 'working at pace' on this with HMT. Following the meeting, Kane Pirie, leader of the Right to Refund campaign, said: "The cat is out of the bag now. Refund Credit Notes are not all ATOL protected. In contrast, all ATOL certificates are. We see no benefit to customers in accepting a Refund Credit Note even if their tour operator refuses to refund. Indeed, we see material risk as their ATOL protection is now as clear as mud. "We have warned from the beginning that only the CAA can confirm ATOL protection. ABTA's delusions of grandeur, a trade club dressing up as a regulator, have been exposed. We urge ABTA, yet again, to please reconsider their position on this, for the good of their members as well as the public."
  10. Hi, Thanks for the reply. This is the wording of the Refund Credit Note... Refund Credit Note Maximum Validity Date 31 January 2021 Refund Credit Note value £x, xxx Booking reference xxxxxx ATOL Certificate unique reference number xxxxxx Lead name Mr xxx xxx xxxxxxxx Number of passengers 2 Duration 33 Days Original Destination Australia Please retain all booking documentation, receipts, confirmation, invoice documents, ATOL Certificate and your proof of payment, such as credit card statements. I have asked for a refund, for which I have several reasons, as opposed to a Future Cruise Credit from Cunard. By UK law my refund was due within 14 days. I appreciate that we are in exceptional times and that 14 days was never a realistic prospect. I also appreciate that my Section 75 claim inevitably means that my Credit Card provider will go to the TA for recompense. I fully understand this leaves the TA at a financial disadvantage. I have sympathy with their plight and was happy to agree to the initial 60 days. I am also of the opinion that Cunard are not necessarily fully to blame for the tardiness of the refunds as, ultimately, they are accountable to Carnival Corp. It is not without the grounds of possibility that Carnival have instructed Cunard (and the other brands) to delay refunds. This raises another point, are Cunard / Carnival going to let all these TAs suffer financially? I, along with many others, are very unhappy with Cunards inability to communicate in anything other than platitudes. I sincerely hope everyone manages to get the refunds or fccs sorted so we can all move on and get back to travelling in the most civilised way!
  11. I have literally just had a response from the TA to my email telling them I was going down the credit card charge back route. Thank you for your email. Please rest assured the refund credit note does not replace your refund. This credit note is protected by ABTA so we have issued this to protect your money whilst we wait for the refund from Cunard and other suppliers. We still aim to refund you as soon as possible. There has been an update from Carnival house in Southampton and they are working on ways to get refunds out faster. As soon as we have this refund, we will be refunding you. Regards
  12. We had this from our TA in the UK last week. Like everyone else we were promised 60 days. Q013B QUEEN ELIZABETH | 10 April 2020 | 33 Days Further to your recent contact with our Cruise & Stay department, I confirm that following ongoing FOC advice and the suspension of cruises over the coming months, your travel arrangements have now been cancelled in full. I realise how disappointing this may be and trust you understand this exceptional situation is entirely beyond our control. Under normal circumstances we would refund your money immediately, but of course these are not normal circumstances. As you may have heard in the media, airlines, hoteliers and even cruise lines are not refunding tour operators like ourselves in a timely fashion. Not only will they not refund immediately, but many are no longer accepting phone calls or answering emails, so the process has stalled, and we have no way of knowing how long this will go on. Consequently, without refunds from our suppliers we booked for you, we cannot in turn process your refund at the moment and have issued you a “Refund Credit Note” (RCN) to the value of the amount due to you. I fully appreciate this is not an ideal resolution for the moment, but can assure you that we take no pleasure being placed in this position by the industry in which we operate. Your Money is Safe: Backed by ABTA and ATOL, a “Refund Credit Note” entitles you to rebook a holiday at a future date or receive a cash refund before the expiry date of the note. It also retains the financial protection that you had with your original booking. As your original booking was a package holiday with flights, this came with ATOL financial protection and the RCN will still provide this protection. For further clarification visit www.abta.com/news/coronavirus-outbreak and look for the section “What is a Refund Credit Note” (RCN). Please be assured we are working hard to recover monies from each of the suppliers involved and once we are in a position to process your refund we will be in contact again. I cannot offer any assurances of timings at this stage, but in any event, ABTA rules determine that we must refund you by 31 January 2021 at the latest. Assuring you of our best attention at all times. Yours sincerely So they now want to keep my money til possibly January, so I have put in a Section 75 claim with my credit card company. Hopefully it will take no more than 6 weeks from now. I hope Cunard don't make everybody wait that long. Also Carnival Corp put this out to the stock market........ https://www.londonstockexchange.com/exchange/news/market-news/market-news-detail/CCL/14540739.html Last month the company completed a successful financing effort with a heavily oversubscribed offering of senior secured notes, senior convertible notes and common stock, netting $6.4 billion of additional liquidity the majority of guests affected by our schedule changes want to sail with us at a later date, with fewer than 38 percent requesting refunds to date. Our booking trends for the first half of 2021, which remain within historical ranges, demonstrate the resilience of our brands and the strength of our loyal recurring customer base, of which 66% are repeat cruisers. In addition, we plan to stagger fleet reentry to optimize demand and operating performance over time.
  13. I have just looked on Cunard uk website and this cruise is STILL for sale. I find that staggering. I am absolutely disgusted by Cunard. They know full well that they will not get any UK passengers. https://www.cunard.com/en-gb/find-a-cruise/Q013B/Q013B
  14. And they can raise more by borrowing against the fleet. Substantially all of the Corporation's assets, with the exception of certain ships with a net book value of approximately $6 billion as of February 29, 2020, are currently available to be pledged as collateral.
  15. Cunard is a 100% owned subsidiary of Carnival so I doubt it will go broke. Here is a link to Carnivals latest figures.... https://www.londonstockexchange.com/exchange/news/market-news/market-news-detail/CCL/14469985.html They currently have $11.7 billion of liquidity.
  16. Just got off the phone from our TA. As we are coming from the UK we would have to self isolate for 14 days prior to embarking but as far as Cunard are concerned the cruise is still going ahead as there maybe changes to the 14 day rule before arrival. Where and how we would do that I have no idea. It strikes me that Cunard (and P&O) , presumably on the instruction of Carnival Corp, are waiting until they absolutely have to to cancel cruises and refund money.
  17. This doesn't apply to all cruises. Frequently asked questions. How do I make changes to my booking? Are there any exclusions to the offer? This offer is NOT available to guests booked on the following voyages Q009N, Q010N, Q011N, Q012N, Q013B, Q015N, Q015C, Q016N.
  18. It stands for Cabinet Office Briefing Room A within 10 Downing Street and is used for ad hoc crisis management meetings by the UK Government. Who goes to Cobra meetings? As well as the Prime Minister, who usually chairs meetings, they are attended by a cross-departmental range of senior ministers, security officials, military chiefs, emergency services leaders and civil servants
  19. The P&O tweet..... In light of the Coronavirus situation, we are reviewing our current transfer & cancellation policies to offer greater flexibility for our guests. Details will be available within 48 hours. For sailings within 48 hours please call us on 03453 555 111 to discuss your options.
  20. We had that email from Cunard and an identically worded one from P&O.
  21. We are in the UK and we received an email from one of the big cruise agencies. We were already looking for a trip to Oz/NZ and this was less than half of what we were looking at. The agency said they weren't allowed to progress the booking til 10pm local time when the fares were due to be released as they had sent the email out early 'by mistake'.
  22. We have just booked the Circumnavigation. Our first time on Cunard and to Australia. There are some real bargain prices on offer as they have just been released today.
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