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JTJT1

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About JTJT1

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  1. We have 2 FCC from 2 different circumstances. One is from a shortened cruise, and the second is from a separate cruise where on the last night the toilets to our room and several adjoining rooms stopped working for about 18 hours. While looking at different options via NextCruise, the representative was giving us pricing based off using both certificates together. I just called to book, and that representative told me that each certificate has to be used for a different booking. However, I dont see anywhere on the FCC where that is stated. Can anyone clarify?
  2. Nope, they sent me an email showing me everything from the prior cruise planner has been canceled.
  3. For anyone that made the switch over to Harmony out of Port Canaveral, did you get a notification about cruise documents? Initially we had completed the online check in for the mariner but then we got switched over to Harmony. I called again this morning and was told to just show up at the Port with our passports. Because the harmony was supposed to leave on the first, online check-in or printing of set sail passes is not allowed. Nor is the pre-purchase of Internet or beverage packages, etc. Assuming that means that I will now pay full price for any kind of packages once on board?
  4. The phone representative and the updated reservation shows that they rolled all of the prepaid grats into the cruise fare itself. I spoke with a manager over the phone and she told me we would not be getting any amount refunded
  5. RCI customer service is a joke. Does anyone have an email or a phone number for someone higher than a manager at a call center? Last night I spent over an hour on the phone regarding the switch from mariner to Harmony. I was told because we are still losing a night we would get one nights worth of onboard credit, and our prepaid gratuities refunded back to the credit card for one night. I also have that in writing from two different people. This morning we got our new reservation and it was not showing any onboard credit. So I’ve spent two hours on the phone this morning and even though I emailed them where I had it in writing they are refusing to honor it.
  6. RCI customer service is a joke. Does anyone have an email or a phone number for someone higher than a manager at a call center? Last night I spent over an hour on the phone regarding the switch from mariner to Harmony. I was told because we are still losing a night we would get one nights worth of onboard credit, and our prepaid gratuities refunded back to the credit card for one night. I also have that in writing from two different people. This morning we got our new reservation and it was not showing any onboard credit. So I’ve spent two hours on the phone this morning and even though I emailed them where I had it in writing they are refusing to honor it.
  7. Now I am really confused. We were on Mariner out of PC on 9/2. The email we received says that we now depart PC on 9/4 at 9pm and return 9/6 at 7am. I just came across this though.....If it is actually boarding at 11:30, we will still go.
  8. The issue that Im having is, I cant find anything in the same price range for a future cruise. I booked myself, husband, and two kids under Kids Sail Free. My son turns 13 in December, so I need to cruise before then. And wait for another KSF promo. Even pricing out the same ship in the same room category for just the 2 of us on any sail date is at minimum $460 more on a 4 day. If they would transfer our reservation to any date of their choice I would be more than content.
  9. So for 9/2 Mariner that is now 2 nights instead of 4, how do we find out what compensation will be? Think they will send an email or should I call?
  10. We are in a JS that is supposed to be leaving on Monday. I would not be surprised if it were delayed though. We currently have room 1358 on deck 10. It is located on the side towards the aft. A few different rooms have opened up in the same category and I was thinking about seeing if one was better. I’m assuming after the hurricane it still may be choppy water but I’m not sure. Room number 1106 has opened up which is one of the six rooms on the 11th deck, Which seemed pretty cool. A room also opened up on the seventh deck aft but I think that one has a partially obstructed view but a larger balcony. What would you choose?
  11. Does anyone know how royal Caribbean handles delays? We are currently set to sail out of Port Canaveral on Monday. If things were to be delayed until Tuesday, would they cover any expenses such as a hotel or meals? Do they typically offer on board credit for the missed night? Just trying to be prepared. I appreciate it!
  12. Meaning the Mariner that is scheduled for Wednesday will be allowed?
  13. Does anyone know how RCI handles Delays? We are set to leave PC on 9/2 to go to the Bahamas. If the storm doesnt die down or stays North, that wont be possible. Do they compensate a hotel? Do they issue OBC for a lost day?
  14. We do as well. My son has had this cruise planned out for such a long time, praying it will go on as scheduled. Medically speaking he has had a tough year, and hopefully he wont have to face disappointment.
  15. We are leaving on Mariner out of Port Canaveral on 9/2. Getting a bit concerned.
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