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About Neat2019

  • Rank
    Cool Cruiser

About Me

  • Location
    Melbourne, Australia
  • Interests
    Travel, Gardening, Sewing/Embroidery, Cooking
  • Favorite Cruise Line(s)
    HAL, NCL (so far)
  • Favorite Cruise Destination Or Port of Call
    Alaska (so far)

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  1. Thank you all once again for your comments, advice and helpful suggestions. I have taken it on board. To clarify.....when I mentioned cash refund, I actually meant refund by either credit card of bank transfer. Sorry about that!
  2. Thanks all (@Chisodon, @NSWP, @Bowm54, @Roger88) for your quick responses. I will be contacting my Travel Agent again letting them know that I sought guidance on Cruise Critic and their (TA) advice contradicts what has been stated on Celebrity's website. Incidently, it is a reputable and large TA that I used in Melbourne. I could not see a phone number for Australia and New Zealand on Celebrity's website, just the global number. Will try again to source this. Thanks once again.
  3. Like to know if there are people in my position who are still waiting on cruise refund. I cancelled on 15 March 2020 for a cruise departing 2 May 2020 due to COVID-19 and travel restrictions imposed by our government. At the time of cancelling I was informed by my Travel Agent (TA) that Celebrity was offering 2 options. A full future credit OR 75% refund and a 25% future credit. We went with the 75/25 % option. It is now more than 6 months and we have not received any refund. On enquiring with my Travel Agent I was informed today that Celebrity have since revoked their decision and are n
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