It would have been easier to be patient if in April Viking proactively reached out to those of us who signed on to the "Cultural Cuba" cruise. We we were going to travel with another couple who had not stayed on top of the news. Until we spoke to them this past Monday to tell them we were cancelling, they knew nothing of the changes!
We did call to cancel on Tuesday. We were told that we would be dunned $100 per person and that it was up to us to see if we could get our insurance cost refunded because Viking didn't issue it. I did point out that Viking's name was all over the insurance materials and that we had paid the money directly to Viking so they should return the money. The response was canned and unsympathetic so we just figured that we were screwed. We consoled ourselves by thinking that at least we weren't going to be paying the rest if the trip cost only to be stuck with vouchers we had to use within the year on another Viking cruise.
On Wednesday, my husband checked our booking information and found that no cancellation was listed so we called again. This time we spoke with someone who told us that we would NOT be dunned the $100 per person and would be refunded the insurance costs we had paid to Viking. (We are watching the credit card account to see if and when the credit shows up. As of a few minutes ago, it had not.)
Maybe they noticed that this would have been our fifth cruise with them, maybe their policies changed, maybe they read this website--who knows? I am reminded of what Ben Franklin said about reputation being like china plates---once cracked, never properly mended.