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Vlad 1 of 4

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About Vlad 1 of 4

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  1. It's been 3 months now. I have loads of generic emails, excuses about lock down and remote working and now they just say it's out of their control. My refund was agreed before lock down and remote working. It should have been received within days at the end of Feb. I've sent a list of questions regarding their refund policy, where I am in the queue, how much interest they'll be applying to my money etc. etc. After not getting answers for a month it's been passed to the accounts team who haven't answered me for weeks. I chase it and get told it's 'out of their control' I don't believe they've processed any refunds at all and are just hanging onto our money. I'm thoroughly fed up with them and I'm now wondering if I'll ever get it back. Complaint going into ABTA when I collate all their pointless replies.
  2. Thanks for that.... Constructive! I'll let you know what ABTA say when I complain.
  3. Please listen to LBC Nick Ferraris show today. (you can listen on catch up with the App) Simon Calder was giving advice on refunds. In the current climate 2 months is an acceptable time for refunds, 3 months is unacceptable and 120 days which is what MSC are telling me is in breach of the ABTA code of conduct. I will be complaining to them next.
  4. I'll be on the phone again tomorrow...... getting a bit fed up as I've been promised, refund, phone calls and emails from Managers but nothing materialised. I'll let you know if I get anywhere!
  5. Thanks, let's hope I'll get my refund soon........
  6. I was booked on cruise direct with MSC UK which should have departed from Genoa 25th April. At the end of February the cruise was cancelled because of the situation in Italy with COVID 19. The refund promised was the full cost paid less £100 deposit. I am still waiting for my refund. Its over 2 months despite promises that it would take 3-5 working days. I have phoned numerous times and sent numerous emails but still no refund. I've asked 3 times for their complaints policy with this being ignored in their email replies. Has anyone else experienced similar problems with refunds? How long did it take for you to get a refund? The lack of a refund from them has made me reconsider ever cruising with MSC again. I will be travelling with another Company in future.
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