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Everything posted by Ellen495

  1. I've never enjoyed cruising (you ask - why am I on this forum?). Well we were very excited about our Alaskan Cruise which we thought would be THE way to see Alaska after 7 days land on our own (No cruise tour company helping). We booked everything and looked forward to HAL cruising even though it's not our normal thing. We've also thought that river cruises (never done them) could be an option one day. But cruising the islands - no way for us. We like to choose an island, find a beautiful place to stay, and explore. We deliberately avoid cruise landing days to go to certain ports. We did Croatia, Portugal, Greece, Turkey, Italy, Spain, England, Moscow (that's not really seeing Russia of course) on our own. Loved our wonderful trips. Will we come back to cruising? We still want to do Alaska on a cruise and would choose HAL again. But not until a full year goes by with the cruise companies showing they made changes and have safe ways to do this. I won't be one of the early returners -though I wish EVERYONE well who chooses to do so.
  2. And Norwegian may be going bankrupt. What if HAL does? Then you'd never get the money.
  3. I'm very sorry if I harmed them -not my intention - though I doubt the credit card companies will think that honestly. It's not like a merchant of a seedy sort that they get wind of. But we'll see. The reason you enter is you didn't receive your refund yet. If you wait too long, your credit card won't help you. I think it might be 60 days from when you tried to cancel. If you're 61 days, do it TODAY. You may be okay!
  4. We got all of our money back via credit card dispute. Done.
  5. Dispute with your credit card.
  6. I really do understand both sides, but we didn't want the money tied up that long. I don't know how I feel about future cruise. I wouldn't avoid HAL for this reason though. I don't think they're worse than any other cruise company with refunds.
  7. My TA got upset with me that I put in the dispute - he said that can hurt his profits or something. Tough (not that there was a profit - it was only a deposit). I did get the refund on my card. I'm surprised others didn't?
  8. My credit card refunded it to me immediately
  9. We put in a dispute with the credit card company. That will hurry them up.
  10. I cancelled my July cruise. I was within the 100% refund timing. They only have about 1000 dollars - but still - it's my money. I cancelled March 17th. Today is April 13th and nothing. I cancelled through my TA.
  11. No I don’t think that’s it. It’s that travel agencies are unessential businesses. So therefore he’s only working two hours a day. He did already canceled the trip. I think though it may be done to deal with the credit card company.
  12. WOW! And my TA just emailed basically saying they're closed unless we want to book new trips!
  13. My TA says he already called. I did email him again and said he should also think about cancelling the helicopter through HAL (which is probably obvious, right?). I know all TA's are busy - I have no idea if he's being pushy enough. It's the first time I ever used this TA
  14. I cancelled my Alaskan cruise with HAL before the deposit became nonrefundable. I had my TA do this March 20th. I have not received my refund yet and feeling frustrated. My TA said it could be 90 days. Is that possible? I'm lucky in that I "only," paid 950 so far (2 rooms) but I would like that 950 back. Should I just wait for TA or try to call myself? Thanks All and Stay Safe.
  15. I cancelled. I figure if things get better, I'll get a great deal. Or not. I just don't want to lose my deposit...
  16. I wanted to do the same but my Travel Agent said the 1000 off meant I lost all of my OBC and the aft wasn't a guarantee
  17. I'm thinking of cancelling for now. The full payment is due in April. I think there will plenty of room even if I rebook in May. I already have my flights to Anchorage and return from Vancouver so I really WANT and kind of NEED to go unless I give up the flights too. We have a Neptune aft suite. Do these book up quickly?
  18. I'm curious what perks you might mean. He got nothing! He said he'd book our flights for us without charging us his usual 50 dollar fee but we ended up booking them ourselves. Can I transfer him back off? I'm just so annoyed that he's done nothing to help.
  19. So I went online and looked around and the cabin type we chose (Neptune alt) is best price through HAL that I can find. Plus I got the OBC and free gratuities. I guess I got a good deal. Regardless we will have fun. Darn TA is getting the big commission for doing nothing.
  20. Actually I booked it myself online. I guess it was a promotion through HAL since I booked it a year in advance - no clue if it's a good deal or not........ I never cruised before so I didn't know differently, but I wonder if I would have gotten a better deal through the agent. This agent actually asked to take over the cruise after I booked it and I stupidly agreed thinking he would be helpful with other things. As it turns out, I booked my own air, my own helicopter and now I'm waiting for him to get the train tickets back after the Dyea Dave tour that I booked myself. At first he told me that there were no train tickets (it's true that on the train website they don't go on Tuesdays and Wednesdays). It took me one email to find out that you have to call them yourself. He said he'd do that, but he hasn't done so yet.
  21. I don't mind at all. My suite came with 1600 OBC and my daughter's cabin came with 400. The OBC came from HAL when I booked.
  22. I spoke to a different agent yesterday. She did indeed find a wait-list reservation which she emailed me. She said indeed it is a special type of wait list and 100% guaranteed. She said it doesn't happen often that they allow OBC to be used - and that our CC will be charged upon disembarkment for the balance. We won't pay ahead of time - nothing on our CC prior to the cruise. She said it has happened before and there's never a problem... She said they have removed the tour for purchase (removed 4 of 6 tickets on the 10:15 am helicopter tour) so it's ours. My TA spoke to them and said they told him the same thing. Thank you for planning your cruise vacation with Holland America Line. Please keep this email as confirmation that you've been added to the waitlist shown below. Once the Shore Excursion Tour becomes available, we will notify you by email with instructions on how to complete the purchase. You will then have 72 hours to make your purchase before the space is released to the next person on the waitlist. Waitlisted Shore Excursion Tours Your reference number for this transaction is : Booking Number:
  23. Well I was there with my adopted daughter from China on a heritage tour. In fairness I was with a Chinese guide and my daughter who speaks some of the language so maybe it was "easier," for us to use cash. It was definitely easier than using a credit card. I was able to use my card in Shanghai at a nice restaurant. Yes, there were cash machines in some of the nicer hotels, but I found it easier to just have the cash. I never worried about being robbed (beyond the concern in any large city of course). It's certainly an experience more than a vacation. I treasure the memories. Ellen
  24. I was in Beijing last summer (not on a cruise). Even getting cash is hard. You need to bring crisp, new 100 US bills to exchange. ATM's are difficult to use. Exchange cash in US and bring it. That's my suggestion. I was there for 17 days (all over China). I brought 1000 in Chinese currency and had American hundreds. We were able to use cash at restaurants, but not credit cards. Be sure to get a VPN if you want to use internet. I used Panda VPN which was free. Have fun!
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