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Templ_19

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Posts posted by Templ_19

  1. 5 minutes ago, tallnthensome said:

    How were you informed of this refund? Was it an NCL email/letter? Did it explain anything further? It’s surprising that you didn’t know about a $900 refund into your account and address it that minute. Not casting blame but $900 is a lot of money not to notice. What did NCL customer service say?

    Last night I received an email saying I still owed money and after hearing this I took a closer look at the  itinerary and confirmation and saw that  roughly $900 of the cruise was refunded and reflected in my confirmation and check in information. (might I add that that’s not the whole cost of our vacation, so I’m kind of confused as to why only some of what I paid was refunded). I’m on hold with customer service now 

  2. 1 minute ago, Turtles06 said:

    I don't think the OP has supplied sufficient information for anyone to be able to help.  Lots of missing info: what country are they in; have they contacted their bank about this; if the money is back in their account, why can't they pay it out again; what do they mean by their "Norwegian agent" -- are they working through a TA or NCL directly; what does the "agent" say about this.  Etc.

     

    This is the OP's first post, btw...

    Sorry for any lack of information. I’m in the United States. The “Norwegian agent” i was referring to works directly with NCL. I’ve contacted my bank and the money was returned. However, because I wasn’t aware of the refund I tapped into some already. He said it was a glitch in their system and that the reservation is no longer confirmed so at any point before sailing I can forfeit my cabin. I guess the blame does fall back on me since the money was returned. I guess I’m just not understanding why the payment was refunded nearly 3 months later and that it was document on their end. It’s an unfortunate and disappointing situation to have planned this cruise since January, Pay in full, and just days before sailing see that for some reason the payment defaulted. 

  3. Hello, I’m hoping I can receive some friendly advice on how to handle this situation. On May 31st I paid the for my cruise in its entirety. I received confirmation and booking information regarding my flights, room, and boarding information both via email and the Norwegian agent who has been facilitating my arrangements. I completed my online check in weeks ago, and today I was informed that two weeks ago my payment from May was refunded to my banking account and that I have to repay it . Our cruise sets sail on the 28th if this month. Just 16 days away. I was unaware of the defaulted payment (and apparently so was my agent who I’ve been in contact with weekly since May) and I’m unable to pay $900 again with such short notice, as I get paid monthly. Are there any options for me? Is this my fault or the companies? I’ve gone over documents and  itineraries that reflect the refunded payment and still showed that I was in good standing and that I didn’t owe anything. I’m at a loss. Thanks in advance fr any advice! 

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