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About Me

  • Location
    Binghamton, NY
  • Interests
    travel & leisure
  • Favorite Cruise Line(s)
  • Favorite Cruise Destination Or Port of Call
    still exploring

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  1. It seems like they should give you as full refund under the circumstances, at minimum a full FCC offer. They ultimately cancelled for the same reasons you did, the pandemic...but honestly I think we'll all be lucky to see any money, ever. NCL has done a fine job of making themselves look terrible in the eyes of their customers, IMHO.
  2. Yours is a much different situation. Mine was specific to the trip, through NCL, and THEY cancelled, not me....So the policy never went into effect. What NCL and others should be doing, especially if they are going to have my money for over 7 months and keep part of it, is to give us a full refund, AND a FCC for, say 25% of the original amount, at a minimum!! Some cruise lines, like Princess, are giving 200% FCC's,. I have read.
  3. So it was refundable ONLY if you went on another cruise. How is that fair? Sounds like perhaps the cruise line owns or controls the insurance company. Funny so many are ok giving away money for something they never got, or never even went into effect. By these standards then, they should be able to keep our drink upgrade package money, excursion money...Heck, just keep it all. Funny that the travel agency could refund me within hours but NCL needs 100 days. Lets not forget they are HUGE corporations folks,, with CEO's who's bonuses are bigger than some peoples lifetime salaries, not some mom & pop operation who deserve our support!
  4. That's really not a legit excuse. Yes, we should expect it to take some time...maybe a week or 2 extra, NOT 90 days. NCL has had time to calculate my FCC and keep emailing me with different incentives in an attempt NOT to pay me....and the majority of their agents worked from home BEFORE Covid 19, so nooooo! Most industries, e.g. real estate, have rules and laws pertaining to deposits and how they are handled and returned. The treatment we are receiving from some cruise lines should be a real eye opener for the public! People seem to still think this pandemic is going to be over in a few weeks! What if this drags on for 3 months....Do you still think you'll get your refund?
  5. Good to know. This is how it should be. NCL apparently is more worried about stockholders than customers. Lets see how it works out for them!! I would advise anyone from booking on Norwegian anytime soon, that's for certain!!
  6. On what cruise line, may I ask? On NCL, the FCC they offered did NOT include the insurance I had bought...And they keep sending me the FCC even though I already told them I wanted a refund. MY TA says they are doing this to everyone. if they weren't so sleazy I'd take the FCC, but they are that sleazy, and i refuse to do business with anyone like that!! A shame, as I did enjoy cruising and recently retired....sigh!!
  7. And just to clarify, I purchased the insurance directly through NCL, along with adding the spa package, even though I purchased the cruise itself through a travel agent, who I will say has been very responsive during this mess. Thank you Daniel!! Also, the full policy is not available to read at the time the plan is purchased, so if there is verbiage saying no refunds, how would anyone know? I work in the real estate industry. It is commonly required for people to purchase a homeowners insurance policy prior to closing, to go in effect the day of the closing. If a closing never happens, the policy is refunded in full, promptly. I have seen it happen on several occasions for various reasons. I mean seriously, they want to use my money for free for 7 months, and then charge me an additional $70 for the privilege. It'll be the last penny they ever see from me, and we were planning a 20 person family cruise. Hell nooooo!!!!
  8. 1st, you sound like a TA. Funny, when I asked my TA about this BEFORE the pandemic, his reply was "of course you'll get a FULL refund on everything....They can't keep money for something you didn't get". Just another lie...
  9. Thats different. If I purchased auto insurance ahead of time, say a week prior to buying a car, and then the sale was cancelled for any reason, I would get a full refund. Why, because the insurance never went into effect. Same thing with homeowners...or ANY other type of insurance My cruise insurance never went into effect either, so why do they get to keep it. Again, THEY cancelled, not me. Talk about adding insult to injury!!!
  10. Well, I'm glad it's not only NCL that is screwing everyone!! They cancelled, not me. I had to wait 10 days to even be able to ask for a refund, and by that time I already had the refund from the travel agency for their portion (their commission) of about $60. After waiting the 10 days and requesting a refund, then NCL says 90 MORE days. They have already had my money for 4+ months at that point!! Then they send me a FCC in a much lower a,mount than what I actually paid. They say are NOT refunding ANY travel insurance they issued. Why? There is no reason for refunds to take 90 days. What other merchant could do this on something THEY cancelled? If any other business did this, it would be a CRIME. I personally am boycotting the cruise industry completely until they start acting like responsible businesses. There are plenty of other vacation/travel options out there!
  11. This would have been my 2nd cruise...Went last year on the NCL Escape and was hooked, but after this experience, IF I ever do cruise again, it won't be with NCL. And I can't help but HOPE all this comes out to the public, because how many more people are putting deposits down right now that have no idea what crooks NCL are! And this pandemic may go on for a considerable amount of time...If so, we may never see refunds!!
  12. Well that shows you what kind of a company NCL is.....And it has already been shown / proven many times, NCL are bold faced liars!! I tried to file a dispute with my credit card, but they won't allow it since it has been over 60 days. Can't even file a BBB complaint against them, as they are not a US based company....which is how they get away with all their "games", from paying employees peanuts, to ripping their customers off on a regular basis ( and getting away with it)!!
  13. My NCL cruise to the Bahamas March 22-29 from NYC was cancelled by them on March 13, 2020. I was told I couldn't even apply for a refund until March 23. The link they sent me originally did not work, so I had to call on the 24th and they send a new link if you want a refund...They said it would be 90 days from the date I applied. So they have already had my money for 4 months and they will have it for another 90, interest free... Multiply this by the thousands and thousands of customers waiting on refunds, and that a huge amount of interest we are losing...and what about the poor souls that paid by credit card and are making monthly payments...I'm sure there are many in that boat. NCL has lost me as a customer, and I'm certain many others...I'm also certain they don't give a sh##
  14. I forgot you only have 1 adult in your group, so yes, that explains the lower gratuities. In my case it works out to about $375 per person extra for all the freebies....and it's probably worth it I guess....the dining is like a $100 upgrade, I'd probably drink perhaps 2 drinks a day, so there's a few hundred more, the internet would be nice to be able to check home, etc. Hopefully it works out for you, and they may offer the free third person again. I need to get busy and book too...I just realized the trip is less than 60 days away now!! The other kind of crazy expense is paying $40 a day for parking next to the ship in NYC! I wish they would offer a credit for that! I have seen small credits in the past.
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