We did not receive a cancellation email for whale and orca point. To date, no refund was issue (nearly a month after it was cancelled - learned from the rep it was cancelled on 21-MAY).
I’ve been on a call for about half an hour and the rep “isn’t authorized to refund me” so now I’m on hold for another department. He came back and said he has to submit a report to a team who will issue my refund after reviewing the error report.
eyyyyyy.
I talked to the lodge and learned their hours are modified due to staffing and they won’t be open the day Miracle sails there. We are not going to reschedule anything for Juneau.
