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About Familytravelsto

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    Cool Cruiser

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  1. A heartless company who does not care about customer loyalty in any way!
  2. The policies of this cruise line are truly horrific. I learned that my mother who has cancer, has only days left, and I called Royal Caribbean to ask not for a refund, but only to credit our cruise to another time after the funeral. They said, that because my mother was not on the cruise, they could not do anything. There are no exceptions. They said, the only thing they would offer is that if I wanted to do a name change and give part of my cruise to someone else, I could so long as my wife still went on the cruise. Essentially saying she can forego her mother in laws funeral and go on
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