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We booked a sky suite plain and simple on their website. Never had any documentation that we booked a veranda until now being told by an agent on the phone that the fare was a discounted veranda fare. I've wrote in to CEC again for further clarification, I'll share when they respond.

This is a new one for me so just curious if anyone had a similar experienced. We booked a last minute cruise on the December 10, 2023 sailing of the Celebrity Ascent, it was probably about 1 week before sailing and the price for a sky suite was too good to give up. After the cruise we noticed our captain's club points never posted. After some back and forth with CEC and Captain's Club we finally got someone who forwarded our request to Loyalty for resolution. Well the resolution finally posted and we received 3 points per night instead of the expected 8 points per night for a sky suite. The reasoning was that the rate we booked was a discounted infinite veranda rate that was berthed in a sky suite. Now I don't know how Celebrity's technology works but this rate was publicly available and was priced out when selecting the sky suite category. There was no move up bid or anything, this was the original cabin we booked. Has anyone ever experienced anything similar and had any luck getting their points or should I chalk this up to another Celebrity cutback/if the rate is cheap you don't get all of your captain's club points?

Just off the Ascent. Day 1 and Day 7 menus were reversed. Of course this can change for your cruise but if you're looking forward to the day 1 menu, I would expect it on day 7.

Hi Jim! (And everyone else), sorry for crashing your thread, I've been enjoying reading along on your down under adventures. I'm currently on the Ascent with my husband and we've been having a good laugh at this post all week with Marcus. He requested I post a correction for him as he is still an assistant waiter on the Ascent (and in my opinion the best assistant waiter ever). This is the third time we've sailed with Marcus and he is simply spectacular. He also asked me to mention that he doesn't want to be a waiter but instead a butler. Unfortunately, with the recent sky suite changes that happened, a lot of butlers are still at home awaiting a contract as they have reduced the number of butlers onboard but nevertheless he hopes to change roles one day so he can be even more apart of the guest experience and providing the exceptional service level he's known for. Anyway, hope you keep enjoying yourself!

I believe the official count shared to us last week was 1,976 passengers. Of course I have no way of guaranteeing the accuracy of that but this number was shared by the Cruise Director on her morning show on the TV. I can confirm however how empty the Retreat was last week. It really was marvelous! We were on the Apex in November in the Retreat with every suite sold and honestly found it quite miserable. The spaces are not designed for full capacity. Was much nicer last week with the Retreat at half capacity. We did have an MD change in Luminae half through the sailing, but other than that, nothing unusual to report.

It is absolutely worth it! Definitely do it at some point. Some of these Norwegian ports of call are so remote they are barely touched by man and are so beautiful. We plan to spend 24 hours in Amsterdam before flying home. We've got a few tours booked so glad to hear the weather should hold out. We're in Bergen today and it's blue skies and 60 degrees. Best weather of the cruise so far but it never really got too cold.

We've done Iceland before but this is on another level, Norway is so beautiful and majestic. Unfortunately my hiking days are over with 2 herniated discs in my back so we just enjoyed the train round-trip but it's quite a site. The sailaway from Flåm is about 6 hours long. You have to sail through an extensive amount of fjords before hitting the the North Sea and then we will be entering the next set of fjords at about 2am tonight to arrive at Geiranger in the morning. It's just amazing a big cruise ship can go so far inland, it's like Alaska on steroids!

Hi Jim and Iain! Hope you're enjoying Amsterdam. Just checking in to let you know we are taking good care of the Apex for you and she will be ready for your return soon. Today we made it to Flåm, Norway, absolutely beautiful.

Thanks for leaving the Apex nice and clean for us, Jim. Boarded today and she's still beautiful. Sorry we missed you guys!

Bon voyage you two! Hope you have calm, safe, and (most importantly) healthy seas ahead!

Someone named Mathana from the Executive office. I did specifically ask about a corporate policy and she reiterated twice to me that it was up to each ship to decide, I was quite surprised by that response. She also never addressed my comments on the captain not giving accurate counts of covid cases onboard and just said all my comments and concerns were shared with the ship.

Alright so wanted to bring this to a close. As many of you suggested, we sent in a very detailed account of our experience onboard the Silhouette to Lisa's email address. We received a phone call today from someone in the executive office to address our concerns, here's what we found out... Firstly, corporate does not set the quarantine policy, they just ask the ships to make sure the passengers are safe. Each individual ship in the fleet makes it's own policy on where to quarantine passengers who test positive for covid. For Silhouette specifically, the policy is deck 3, port side Oceanview rooms. Once all of those rooms fill up, they then move to deck 6 balcony rooms. If all those fill up, they then revert to quarantine in your room which is what @Jim_Iain was fortunate enough to experience. This also explains why passengers on Apex might report being quarantined to an infinite verandah room while passengers on Millennium report being quarantined to a deck 2 cabin. It's all up to the management of each ship. When questioned if they would consider changing this policy company wide, I was informed once again, it was up to the individual ship. Second, compensation. They are offering me not a penny more than what was promised on their website despite all the issues I encountered in quarantine and the fact that I was lied to by the ship. They also deactivated the FCC I received on the ship. The FCC was only for $2,500 so I thought it was just goodwill. The refund I'm receiving is much higher than this and I had my choice of keeping the FCC or receiving the higher refund, obviously I chose the refund but am disappointed they automatically thought they could get away with issuing me a lower FCC. So that's that. For us, we have two future cruises on Celebrity we are currently mulling over cancelling. Not a fan of the way corporate seems to be so hands off and not willing to step in and address the ship concerns. We all know without a doubt what Silhouette's quarantine policy is so I have effectively banned myself from ever stepping foot on that ship again for sure. We will be researching other cruise lines to see what their quarantine policies are and see if we can find a way to move forward to comfortably enjoy cruising again.

I hope you guys have the best, most uneventful cruise ever. We did that itinerary a few years ago on the Solstice, loved it, especially all the sea days at the end. Stay safe and healthy!

So sorry you got sick but happy to hear you had a better experience than I did. I wonder if all the rooms on deck 3 filled up with covid positive passengers so they had no where else to move you.

I hate to think about more people going through what we went through. Please stay safe and healthy!