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Everything posted by EBRB

  1. I received one refund email that listed all the refunds separately (spa passes, gratuities, cruise deposit and balance of cruise). They came through as four separate credits to my card. I hope you receive your refunds soon!
  2. All refunds received as of yesterday. Spreadsheet is updated. Relieved and happy!
  3. All refunds posted to my account as of yesterday's date (didn't show up until today though). Basically a one week process from the time the FCC's disappeared. It been 60 days since I requested the cruise credit but spa passes and gratuities refunds took over 100 days. Happy it didn't take the 90 days!
  4. Hey there. This has been an extremely frustrating process for everyone. Our 3/29 sailing was cancelled on 3/14. I requested spa pass and gratuities refunds on 3/8 and 3/9 and the cruise refund on 4/19. The first two I requested by phone and the last via the online form. Up until about a week ago our account was showing FCC. Those disappeared Thursday or Friday of last week and on Monday I received an email stating that our refunds had been processed but it could take 7-10 business days to show up on our account. Quite a few posters on the NCL boards received their refunds last Friday and Saturday after being notified earlier in the week. It seems most of those refunds were requested on 3/23. Good luck with everything.
  5. People are posting regarding their refunds on several threads. The one below has a spreadsheet. It seems quite a few people were notified via email at the beginning of last week and received their refunds by Friday and Saturday. I received the email yesterday so am hoping to see the refunds credited to my card later this week.
  6. We received our email as well. Will update the spreadsheet.
  7. We also received the email. We requested the refund on 4/19 for a cancelled 3/29 sailing.
  8. Our FCC's disappeared as well! They were definitely there a couple of days ago. Feeling a little more hopeful now. Our 3/29 cruise was cancelled on 3/14 and we requested a refund on 4/19.
  9. On another note, just updated the spreadsheet regarding my spa and gratuities refunds which are now at 90+ days out 😡 Cruise refund 90 days is not until 7/18 so we shall see.
  10. A couple of people posted that they received emails notifying them that they would receive their refunds, requested 3/23, soon. Here's the thread:
  11. It's great to see the two posts regarding the email about the full refunds 😊 Both were requested on 3/23 which would put the 90 days at 6/21. I spoke with someone at NCL yesterday about two refund requests that I made for the thermal spa and dining/drink gratuities. It's 90-92 days out on both and they're saying it's taking a little longer and to be patient. We didn't ask for our cruise refund until 4/19 since we were still considering FCC so our 90 days is 7/18. I'm on the spreadsheet and will update with any new information. Good luck to everyone!
  12. That's great news! When did you request the refund? Did you receive it prior to the 90 days? This weekend will be 90 days since I requested refunds for the spa passes and cancelled food/drink package gratuities (they said 7-10 days then changed it to 90 days). I didn't request the cruise refund until April so the 90 days won't be until mid-July.
  13. Like many of you I cancelled our thermal spa passes and dining/beverage packages in early March. I was told 7 to 10 business days in the case of the thermal spa passes and 4 to 7 business days for the gratuities on the dining and beverage packages. I waited the two weeks and nothing so I called several times during the course of the following three weeks and received a major runaround each time. Finally I was told the refunds were processed and pending but that they would take 90 days. Not sure if any of you got that answer but I wouldn't expect anything before the beginning of June. We were really hoping they would show good faith and honor their word. We're very disappointed that they haven't and because of that we've decided to forgo the FCC and requested a full refund for our cancelled cruise today. So I guess we'll see our refund for that sometime in July.
  14. I canceled thermal spa passes, beverage package and dining package almost over a month ago. I was told I would have refunds within 7 to 10 business days. That didn't happen. I've called numerous times and received a major runaround every time. Last time I spoke to them, about a week ago, they said all refunds are taking 90 days. Ridiculous.
  15. I canceled thermal spa passes, beverage package and dining package almost four weeks ago. I was told I would have refunds within 7 to 10 business days. That didn't happen. I've called numerous times and received a major runaround every time. Now they're saying 90 days, just as if I was requesting a refund for my cruise that was canceled three weeks ago. I was seriously considering taking the FCC but this whole refund fiasco has soured me on NCL. I'll probably ask for a refund and look elsewhere when I'm ready to cruise again.
  16. The rep I spoke to yesterday told me that I would need to rebook by 4/10 in order to take advantage of the extra 20% off. It is a great deal but I don't think I'll be ready to make that decision so soon.
  17. I received the same email so I called. You can still request the refund in lieu of the FCC beginning on 3/23 as per previous communications from them. It’s very misleading of them to send that email with no mention of the refund option.
  18. Not yet. Today is the 10th business day for the first one (thermal spa suite cancellation) and I have another one for the Free at Sea gratuities. I spoke with someone at the call center. He asked if my card had changed in any way (it hasn't). I felt like I was getting a bit of run around. I guess they need to hang on to as much cash as possible for as long as possible. Trying to get the cruise fare refund should be fun.
  19. Ours came through as two separate emails, one for DH and I for me at around 1:30am and 2:00am. It's the same information that I saw online last night.
  20. We’re booked on the Encore for 3/29 and we haven’t received an email either. I finally just looked on the website and there’s an alert there stating the policies — FCC or refund, etc. My guess is that since this situation is so unprecedented, they’re probably scrambling to put procedures in place. And probably stalling too given the long refund timeline.
  21. https://www.prnewswire.com/news-releases/viking-to-temporarily-suspend-cruise-operations-until-may-1-2020-301022048.html
  22. Agreed. And younger people can still get it, show no symptoms and then spread it.
  23. Oh yeah, because I’m going to take medical advice from a cruise line call center rep 🙄
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