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KcFanNindy

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About KcFanNindy

  • Rank
    Cool Cruiser

About Me

  • Location
    Kansas City, Missouri
  • Interests
    Women, Football, Beer!
  • Favorite Cruise Line(s)
    Carnival
  • Favorite Cruise Destination Or Port of Call
    Eastern Caribbean

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  1. Update- in reference to my earlier postings. I was scheduled to cruise on the Grand Princess, on 4/20/20 (16 day cruise from San Francisco to Hawaii). We never cancelled the cruise. Princess sent us a email and cancelled our cruise. Shortly after filing for our refund, we choose option #2 by the way. We never received a email, phone call ...nothing from Princess, to advise us that our form had been received. I then followed up with the cruise line after waiting for over 30 days. When I contacted multiple reps, the answer was that they had received my requests for refund and had initially was told 30 days, then couple weeks later, then was checking up on the status of the refund, and was changed to 60 days. After the 30 day period went bye, I then started getting concerned about my monies, I then called back in and was then told it would be 90 days or longer for a refund, due to the small unit who had been assigned to manually refund each person’s monies. Well this did not sit well with us, so at this time, I then filed a credit card dispute with my two credit cards used for this cruise. American Express immediately refunded the monies to my card. Bank of America took approximately 3 weeks additional time, but I am happy to report, all my expenses for this cruise have been returned back to me by my credit card companies. I still have yet to be contacted by a Princess, by mail, phone, or email in regards to my claim. i wish everyone good luck in getting your refunds, I don’t believe a Princess has the intention to return the monies.
  2. Princess standard response it will take 60 days. Even though it may have already been over 30 days. They don’t have the capital to pay everyone back. You folks better be filing those credit card disputes. Also start contacting the FTC and filing the complaints in regards to the businesses practices of a Princess so that the government can put them on notice!
  3. Well today checked my American Express Card and observed a credit pending for the amount of 1 of my excursions. Now I am awaiting for the pending transaction to post. i had been awaiting for Princess to credit my account. My cruise was scheduled for April 20. I don’t think it was Princess who credited the account, I am sure it’s my disputed claim for my refund with the credit card company, since I had been awaiting just under 30 days for the refund. I had filed the dispute with the credit card company just last week, and had received an e-mail from the credit card company that it could take up to 30 days. Very impressed with the rapid response in getting my refund back. Now awaiting for the remainder of the amounts to hit my Bank of America Card. Good Luck everyone!
  4. I did not cancel the cruise, Princess did I was prepared to continue on my scheduled date of April 20. I did not want future cruise credit (option 1), my wife and I decided with option 2, which offered a 100% refund + 25% future credit on another cruise.
  5. Well filed my dispute with my credit card companies for my money. Seems I will get my monies faster than the cruise company is offering. That’s real sad that I had to go this route for the refund. This also forces the company to respond in a timely manner or the charges automatically get reversed, according to the credit card companies.
  6. I called today and spoke with customer relations and the response I got was, that my claim had to be processed within 30 days of March 12, 2020. My cruise was scheduled on the Grand Princess on April 20, 2020. The agent I spoke with stated that it could be up to 90 days before I would see a refund. This is not acceptable, I plan on contacting my credit card company and filing a dispute.
  7. I am also confused, that way it sounds is Princess is trying to distance themselves from reimbursement of the funds. If I don’t get my monies back within 60 days will be filing credit card disputes for all transactions. Will be keeping copies of all media releases for evidence.
  8. Kansas City, MissourI #2 Posted 26 minutes ago (edited) Well good luck with that. I also was cancelled by the cruise line, and also attempted to re-book my Hawaii cruise, but was told that I would have to come up with additional 2-3K for the same cruise at a later date and time. To me this was not worth the value, and requested the option #2 (100% refund + 25% future cruise credit). My issues were that the system did not accept the submittal of the form, had to call back 4 different times with 4 different agents. Finally the last agent I spoke with was brutally honest and stated that they are having issues with the system, some of the submissions are going thru and others are not. in previous communication from Princess, it was stated that any shore excursions would be automatically returned, well after speaking with the agent yesterday, if a claim is not filed, then your money will be held in limbo according to the agent. She advised their system (Polar) which in normal situations would be able to reverse the charges immediately, but since this is not the normal, they have to enter each transaction individually. Thus will take up to 60 days or longer for any refund to be returned. If you submitted the refund, make sure you received an e-mail from a Princess which states it has processing your refund. In some parts there is a glitch, in the system, and I guess I had to be one of the ones who never received an e-mail confirmation. After 60 days, if I have not heard back from Princess, then I will be re-contacting them. Also you must file a separate form for independent air fare, hotel, or any other transportation you may have had booked, to be considered for a refund. Just passing on this information for others who may be experiencing the same issues.
  9. Well good luck with that. I also was cancelled by the cruise line, and also attempted to re-book my Hawaii cruise, but was told that I would have to come up with additional 2-3K for the same cruise at a later date and time. To me this was not worth the value, and requested the option #2 (100% refund + 25% future cruise credit). My issues were that the system did not accept the submittal of the form, had to call back 4 different times with 4 different agents. Finally the last agent I spoke with was brutally honest and stated that they are having issues with the system, some of the submissions are going thru and others are not. in previous communication from Princess, it was stated that any shore excursions would be automatically returned, well after speaking with the agent yesterday, if a claim is not filed, then your money will be held in limbo according to the agent. She advised their system (Polar) which in normal situations would be able to reverse the charges immediately, but since this is not the normal, they have to enter each transaction individually. Thus will take up to 60 days or longer for any refund to be returned. If you submitted the refund, make sure you received an e-mail from a Princess which states it has processing your refund. In some parts there is a glitch, in the system, and I guess I had to be one of the ones who never received an e-mail confirmation. After 60 days, if I have not heard back from Princess, then I will be re-contacting them. Also you must file a separate form for independent air fare, hotel, or any other transportation you may have had booked, to be considered for a refund. Just passing on this information for others who may be experiencing the same issues.
  10. Princess just updated current list of sailings on multiple ships with cancelled sailing. See press release below.
  11. When we sailed this past May 2019/we had purchased the photo package before the cruise, and was able to get every photo we had taken, plus digital copies were loaded onto USB flash drive. the staff had advised us that a member of the purchasing package has to be in the photo to receive the photos.
  12. There is a current promotion called the “Cyber Event” which Princess is offering free WiFi for 4 devices. I was not aware of this promotion until I clicked on current deals on this Black Friday and discovered this. This was excellent news for me, because I was contemplating on purchasing the package for unlimited WiFi during my upcoming cruise in April 20, 2019 out of San Francisco to Hawaii.
  13. So I rarely purchase internet on cruises, but with this new medallion net it does some feasible to purchase. My question for anyone that has cruised or cruises often as I do. Are you saying that Princess will offer a better deal once we board the ship for up to 4 devices. We currently have a 15 day Hawaii cruised booked and the advertised price for unlimited internet is $129.99 per person. If that is the case, then It would be benefit me in waiting till I board the ship to make my purchase so that my wife and I will be able to log in under 1 plan? Is this correct?
  14. Was able to cash in on the refare and saved approximately $900 for the entire cruise. We have an upcoming Hawaii cruise out of San Francisco in April 2020.
  15. The above poster is correct once your purchase has been completed, the staff will keep the wine for you. It can be delivered in the main dining room, just notify your wait staff member, and yes they record your folio number and room number. The bottles can be carried out of the restaurant if you so choose.
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