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About KcFanNindy

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    Cool Cruiser

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    Kansas City, Missouri
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    Women, Football, Beer!
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  • Favorite Cruise Destination Or Port of Call
    Eastern Caribbean

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  1. UPDATE— I was finally connected to a supervisor at Princess Customer Relations. For those of you who are asking, when I paid for the final payment I clearly asked the question if the fare had dropped, would the company honor the lower fare, the agent stated yes they would. Any credits would be refunded back to the credit card. So going on the advice on what I had been instructed by the Princess agent, I called and was able to refare once already. The agent advised me to call back in and there would be no problems. Hince that was what I was doing. My initial locked in rate was $1549 per person, and we had already $150 per person onboard credit thru a sale promotion. When this fare rate was advertised as of $996 per person that was a no brainer, that’s why I called and requested the fare adjustment, going off what I had been instructed to do. After speaking to the supervisor today, she saw the error on the website, and the website is very misleading, there is no fare at the rate being advertised, the lowest fare was $1279 per person. She was going to get in touch with the IT department and get the website corrected. Long story short, I was given the $175 per person onboard credit. The supervisor reviewed the call notes from the previous agent who had advised us about the incorrect fare adjustment and will be get the proper training for the employee so there is no more confusion for future customers.
  2. I usually sail with Carnival, and i know on their operations, if the fare drops they will match the advertised rate, and credit the account if need be. Its about getting the best deal possible for the cruise. Otherwise why would individuals want to book ahead of time, if they know as the cruise gets closer that rate usually falls, in the last couple of years the rates actually have not gone down, they have actually increased in fares, prices vs demand.
  3. Just wanted to see if anyone else out there has had any issues with getting fare adjustments after final payment date. I am sailing on May 13, 2019 to the British Isles on the Crown Princess, and the advertised rate dropped to $996 and I had last locked in at $1564. Called customer service and they advised that it was only for new bookings only, when I questioned the customer service staff they also verified that they did not see the new booking only on the website, but could not honor the rate, due to being new booking only fare. I then called the customer relations department and spoke with an agent but she was not helpful, but did acknowledge that the advertised rate was not being advertised as new booking only on the website. She then tried to upsale to a outside cabin on the plaza deck (5), which i respectfully declined. Then tried to offer me a $175 onboard credit. I requested to speak to a supervisor and is awaiting to hear back from them. I am very religious in watching the fare before any of our cruises and have always been adjusted on the fare rates before, this is the first time that this has ever occurred. Has this happen to anyone else, or does anyone have any other recommendations or solutions on how to proceed!
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