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SSRtown

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  1. We just canceled our March 1 cruise last week after Regent assured us that the best deal they’d be offering our cruise sailing was a 100% fcc and insisted they would not cancel the cruise or offer anything beyond this credit. Worried I’m stuck with a credit now instead of a refund! Hoping someone can post here if they have received confirmation that they will get a refund plus 25% fcc even after they’d already agreed to a 100%fcc if they canceled prior to today’s announcement.
  2. I was told that we must rebook within 1 year and set sail within 2 years, and the time starts ticking the day you elect to cancel this cruise. I am awaiting confirmation from our TA. The prior 25% FCC that was offered last week is NOT additive. You only get that particular offer if you elect to take this cruise.
  3. UPDATE! March 1st AND Feb 12th sailings are both now eligible for the cancellation with 100% cruise fare applied as a FCC. No cash refunds. I just spoke to a Regent supervisor named Ryan and he gave me his blessing to post this on CC. RSSC folks just exited their meeting with this result and I was called only 5 minutes ago. It'll take some time to relay the news to all TAs, but Ryan said all passengers will be offered this.
  4. It's the same canned response you or your TA has probably already received: Regent Seven Seas Cruises Coronavirus Protocol Update Feb 7, 2020: We have been closely monitoring the coronavirus situation in China, and we continue to update appropriate actions as necessary based on the evolving situation. The safety, security and well-being of our guests and crew is our number one priority. We are proactively implementing several preventative measures outlined below due to growing concerns regarding coronavirus infections in China. We will continue to consult with The World Health Organization (WHO) and the U.S. Center for Disease Control and Prevention (CDC) and take appropriate additional action as needed. Policies currently in place include: We are in the process of modifying itineraries for Seven Seas Voyager’s February 12, March 1 and March 13 voyages. We will share the revised itineraries as well as further details as they become available. Out of an abundance of caution, guests who have traveled from, visited or connected through airports in China, Hong Kong or Macau within 30 days of their voyage embarkation, regardless of nationality, will be denied boarding. The standard incubation period recognized by the WHO and US CDC for this virus is 14 days. Guests who are denied boarding will be issued a refund when they provide proof of travel. For all guests, we will continue standard pre-boarding health reporting and evaluation. Any guest who appears symptomatic is subject to pre-boarding medical evaluations including but not limited to temperature checks as deemed necessary. Any guest who exhibits symptoms of any respiratory illness while onboard will be subject to additional screening for Coronavirus at our onboard Medical Center and may be subject to potential quarantine and disembarkation. We have implemented additional cleaning and disinfection protocols onboard all voyages. These protocols will be enforced in addition to our already rigorous sanitization standards in place. Our crew members who have traveled from, visited or transited via airports in China, Hong Kong or Macau within 30 days will not be allowed on board our ships. The above measures will remain in effect until further notice and are subject to change at any time as we evaluate the situation and continue to consult with local health authorities as well as the WHO and U.S. CDC. As always, we will closely monitor the situation and take appropriate action as necessary. None of our vessels are currently calling on ports in mainland China, and we are in process of changing itineraries for voyages visiting Hong Kong. We have the flexibility to alter our itineraries as needed to avoid areas of concern. We apologize for the inconvenience for any guests affected by these measures put in place to ensure the safety and well-being of all our guests and crew. For frequently asked questions and information regarding the coronavirus, please visit the following websites: World Health Organization (WHO) WHO Travel Advice United States Centers for Disease Control and Prevention (U.S. CDC) European Centre for Disease Prevention and Control (ECDC)
  5. What have you learned from Regent or the news when you say “Japan is out”? We are on the March 1st sailing. We learned last night that a Regent is only offering us a 25% “coupon” on a future voyage with no other credit or option to cancel on this sailing. The same reimbursement for any overages in changing flights applies, but our situation is complicated and doubtful they’ll really cover our ticket expense. Currently we cannot even pick new flights because we have no idea where embarkation is. if Japan “is out”, then our entire itinerary is gone. Seems to me that should absolutely justify a full refund or at the very least, a full credit for a future voyage.
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