Refund Status for canceled cruises: Retitled after merges in Princess Cruises Posted October 5, 2020 10 hours ago, sunny88 said: We are close to 7 Mo. mark, cancelled mid-May trip on March 19th. Got partial refund after 6 Mo. still waiting for our FCDs. Called Princess monthly got typical answers, either "talk to your TA", or "you will get refund, just do not know when", only one Princess Rep was very helpful, he sent a note to management team to review, that's how we got our partial refunds. But still not the whole refund. Costco did not help at all, would not book with them again. I remove all the promotion emails from Princess, not interested deal with them for a while, but they still owe us money, so we may have to travel with them once just to get our money back. I wonder how many cruisers will give up on Princess for the poor customer services. How and who did you contact the Exec. office? We called customer relation once 3 months ago, she was rude and not helping at all, just said talk to you TA. So we are still waiting for the remaining refunds. email@example.com - I got that e-mail address here & I did receive a response. GOOD LUCK.