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DWolf2020

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Everything posted by DWolf2020

  1. Wow...hasn't happened to me and I've had one big refund since last week and the other just this week. You didn't ORIGINALLY dispute the charges with your credit card company/bank, did you? If you disputed and then Carnival (and not your CC/bank) issued a refund, that MIGHT be causing some issues. Definitely would call them and ask to speak to a supervisor or someone in accounting. That's definitely unacceptable.
  2. Yes, it commonly is along the lines of "services not provided" dispute that the credit card company uses. Make sure to keep all your documents (emails, AA cancellation notices, etc.), as well as any possible dates/times of your conversations with American.
  3. As a last resort, you can dispute the charges with American. I did that and received my "nonrefundable" flight costs back. They were more frustrating to deal with than Carnival.
  4. *I HAVE RECEIVED MY FULL REFUND AS OF THIS MORNING* 😃 NEARLY $8K FOR GROUP BOOKING. No Credit Card Dispute. -Cruise Date: March 25th, 2020 -Initial "Cancellation" by me was around March 9/10th (FCC + Partial Refund), Called on March 14th to request FCC Back to Cash for FULL Refund. -Our excursion refunds were quick as we requested them on March 9/10th call and we got the money back on March 12th (March 13th with the cruising "policy update" was when they got slammed with refund requests) -$8K across THREE different cards -Approx. 5 weeks for ~$2500 refund on two cards (received l
  5. Might be separate, I don't understand how they're "processing" the refunds on their side. I assume they're trying to go date-by-date and are still working through March. I also have a feeling they're also basing refunds on the "amount" and only allowing so many refunds at a given time to balance their finances.
  6. I'm waiting on my third (and largest) refund. Carnival issued the first two which were deposits on my and my wife's card and we're waiting for the third (the FCC) to be turned back to us. I might call Carnival this week just to double-check it's in their "queue"...especially cause they issued the other two refunds already.
  7. The date is likely tied to when Carnival Customer service initiated the refund but DID NOT send it through because accounting had to "review" it. For example, I called and got our refunds initialized on March 14th. Two of our Three refunds have the March 14th credit date on them. If you did a form, maybe April 6th was the "processing" date. Still waiting on the third refund. Might call Carnival next week if it doesn't pop up.
  8. They seem to be refunding the March cruises right now. My cruise was March 25th and I received 2 out of my 3 refunds this week. Waiting on the third (largest amount). This is NOT from a credit card dispute, but an actual Carnival refund. seven_37, if your cruise was March or early April, they could finally be getting to you.
  9. Yes, it does indeed look like they're just getting through March right now. Good news is that refunds seem to actually be "moving" now and being pushed back to the customers.
  10. We received the second of our three refunds this morning. This is actual Carnival doing the refund, NOT a credit card dispute. It was dated March 14th, the day we phoned and asked for a full refund. These were on a Discover and a Visa cards. These refunds are a little over $2500. Refunds are starting and happening indeed now. We were a March 25th cruise. Waiting on our last and largest refund amount on a Mastercard Debit. I assume this one might take a few days if they actually let it be released earlier this week.
  11. adonald@carnival.com Some folks on Facebook e-mailed him. They said their response was "quick" but didn't outline if that helped any.
  12. My wife and I have received one part of our three-part Carnival refund this morning. We used three different cards since last summer to pay for our March 25 Group cruise. My wife received the full amount (~$1300) back on her card. We still have refunds we're waiting on for two remaining cards for about $5000. So the refunds are "coming". Don't know how they're organizing it as I thought we should have all the refunds back this morning but at least we're down to two sets left rather than three. We cancelled via phone on March 14th. All this is a transfer of FCC-back-to-cash for
  13. Sounds like they're slowly starting to push refunds! Glad you all got them. We're a March 25th cruise so we're waiting on that. Looks like they're hitting early/mid-March.
  14. Please share details. When did you cancel? Did you do it over the phone or the form? When was your cruise? was it directly with Carnival or a Travel Agency? Most importantly: Was the refund from Carnival themselves or through a Credit Card dispute?
  15. Yeah, someone mentioned that on another thread that Princess has begun refunds. Good news. The big difference is that Princess HQ (and assume their Accounting/Refund office) is in California. Carnival is in Miami, Florida. You can see a clear discrepancy in Carnival's procedures and Princess's. Carnival's customer service and PVP (anyone who can "collect money" from customers) is working....but their Accounting is not? They're all in Florida. Come on now Carnival...
  16. Don't think Carnival is massively going to blacklist a ton of people. Many people on these boards and the Facebook page have already disputed their charges..hope it works out for everyone that does. But that's probably a lot of potential future customers they're banning, and given the current circumstances, it makes sense that people want their money back and don't want to wait 90+ days. If anything, I hope it gets Carnival MOVING on issuing refunds. The sooner they start doing that, the sooner they don't have to worry about more frustrated customers. Because now it'll be customers, cre
  17. Right now, it seems like the Carnival Customer Service is initializing/"processing" the refund and calculating the amount they're going to refund you and "verifying" that over the phone or via their refund form. It is then being pushed to their "Accounting Dept." and all the refunds are being held there and NOT being properly automated/authorized. That's the logjam... This may have been their CURRENT system OR they did some change because of the millions of dollars they'll be refunding. The customer service reps. aren't allowed to actually push the refund back to you. But either way, th
  18. Welcome June cancellers! The line is getting longer. 😅
  19. That's great news! Interesting too because Princess officers are in California and Carnival's are in Florida. Both states have "stay-at-home" orders. Yet Princess Accounting is working and Carnival Accounting is not...? There's also rumors of a class action suit building against Princess so I'm sure their goal is to "appease" as many customers as possible as quickly as possible so they don't jump in on it.
  20. I did the same thing, I suggest you keep track of how much you put on each card. That is what I did. You should get the appropriate amount refunded to that specific card. I reviewed my payments and calculated how much I had on each card. When I called Carnival and worked with the customer service rep., we actually went booking-by-booking (we were a group that I paid for) and reviewed how much was going to be refunded and to which card. I compared what they told me with my records and everything lined up. I will say that I have had zero issues with the customer reps., they have been f
  21. Folks - Carnival is NOT working on anyone's refund forms/requests. At this point, we would've heard a trickle of customers stating they are getting their refunds. There has not been one, single person who has gotten their "100% refund" since the March 13 "Policy Update". I've been tracking it on this board and on Carnival's Facebook. If you think you're waiting in line, you definitely are, but the door at the end of the line has been closed for a while. At most, all the requests are just piling up at Carnival Accounting and just sitting there. The customer service rep. will tell you that
  22. I'll cruise eventually but as some others said, once there's a vaccine. I'm also salty at Carnival's slow movement on all of this...
  23. Congrats! We actually had the same thing but we cancelled on March 9th and got our FCC and 45% refund back. We're waiting on our FCC conversion back to a full refund. I think because you chose the FCC/Penalized refund option, they're quick with those because they want you to rebook ASAP...anyone who is pursuing a full refund they're taking their sweet time with.
  24. The funny thing is that their customer service and their personal vacation planners are still working (and even calling customers!)....but not their accounting dept.? Like someone said, it's easy to work with a skeleton crew and limit/rotate people in the office. My office was gearing to do rotating teams for a few weeks before they opted to shut down instead. Given that Carnival is still working, there are certainly options. I don't think they have a remote system for refunds, which makes sense since that is a lot of personal information for someone to take home. I still think Carnival
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