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Jared Purdy

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  • Content Count

    37
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About Jared Purdy

  • Rank
    Cool Cruiser

About Me

  • Location
    Toronto
  • Interests
    Travel, people, food, culture, music, politics, education
  • Favorite Cruise Line(s)
    Royal Caribbean
  • Favorite Cruise Destination Or Port of Call
    Southern Caribbean

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  1. Showing now on their web site. All cruises cancelled for July 2020. Nothing mentioned beyond that.
  2. No, at the time I cancelled PG had not cancelled the cruise for July 18th. It was my gut feeling, combined with discussions with my TA that led me to be proactive on cancelling. However, I was told by my TA that many people for that cruise were cancelling. At the time, PG/Ponant had instructed my TA to let their customers know who were cancelling that we'd get back 90% of the cruise, and 50% of the air fare, but the balance could be used for a FCC within 12 months. Within a day, I was informed by my TA that PG said that I would be getting back 90% of the cruise money, 100% of the airfare, and 100% of the three day hotel booking that we had made post-cruise on Moorea. Within two weeks of that, Ponant instructed PG that there would be no refunds at all, that everything would be a FCC for up to 24 months. I found out about that policy change before my TA did, and I promptly called them to tell them what I had heard form a sales agent at PG. That's when I took to Instagram and filed the 3rd party default claim. Within a week or two of that, my TA called me to inform me that PG had reversed their policy again, and decided to give me back 90% of the cruise/airfare/hotel money, but that they'd be keeping 10%, which would be non-refundable. Ya, quite the merry go-round. It would have been so much simpler if PG/Ponant had just stuck to the original promised refund, and they also would have saved themselves from the PR disaster that has befallen them. I truly wonder how they can recover from this debacle?
  3. I did got a refund through my credit card. I'm not sure what it is about my previous post (which ever one that is) is confusing to you?
  4. My credit card company came through with the 3rd party default, but now I have to wait (up to 10 weeks) to see if PG/Ponant petitions it. If nothing comes of it, the money stays with me. I got 100% of the money back. I was told by my TA, that PG/Ponant had reversed it's refund policy, as my post above alludes to, such that I'd be getting 90% of it back within 30 days. I'll have to keep an eye on all of this. As for your cruise date, I seriously doubt that is going to happen. Best of luck with your claim.
  5. I was told by my financial institution that Ponant/PG has 10 weeks to contest it.
  6. I'd like to know how they can announce cruises when many countries haven't even declared when they're opening their boarders? Carnival has also posted sail dates for Caribbean and Mexican destinations. Do these guys know something that the politicians leading these countries don't know?
  7. I'm not sure what the difference was in my case, or if Canadian credit card terms are different that in the USA? I was advised by my TA who is American and based in the USA to go the 3rd part default option. I followed his advise. It may also have been due to me telling my credit card company that at the time I cancelled my cruise, which was March 23, PG still had a refund policy of 90%, as was told to me by my TA. Then PG just changed the policy, on the fly, which doesn't fly. Best of luck. I'll rebook, but not until the coast is clear. I'm not surprised by what your contacts in FP are telling you. Can't see it happening this summer.
  8. No, that's not what I was suggesting. I had no idea where those ships were. It makes sense that they're in Tahiti as that is where they sail from. The point it that there aren't any tourists on them, and there won't be until the Tahitian government clears the way. When that is, is anyone's guess. And, they may well restrict people from certain countries that still have a high rate of infection.
  9. https://tahititourisme.ca/en-ca/ Click on the yellow bar at the top of the page.
  10. Sorry to hear that. I booked in January 2020, and cancelled on March 23rd, when the previous policy of a refund -10% was still in effect. Then they changed that policy on March 30th to no refunds, just a FCC. I drew the line there.
  11. Go to the Tahiti Tourism web site and you'll have your answer.
  12. No, I didn't "threaten" with a claim, I actually filed one. However, I posted to both the PG and Ponant Instagram accounts that I had done that. Shortly after I did that, an agent at PG contacted my TA to inform him that they were going to refund me 90% of what I had paid out. I swear, these guys make up policy on the fly. By filing the 3rd party default, I did better than a 90% refund. I got back 100% of what I had paid. Still, because Ponant/PG was willing to give me back 90%, I will rebook with them when the coast is clear. We want to do this cruise. Nothing has changed though on the Tahiti Tourism web site: all foreign visitors are banned. No cruise ships, no international flights. Those bans will eventually be lifted, but I'm not booking a cruise until they are lifted. It's become quite clear that booking with certain cruise lines carries great risk.
  13. Filing a third party default claim with my credit card (VISA) did the trick. I got back 100% of what I paid, which was almost $25,000CDN. Took about two weeks.
  14. I checked my credit card balance today and saw a whopping roughly $24,000CDN overpayment. I called the credit card company to see if the money came via the third party default claim I filed or if it came via the refund as promised by Paul Gauguin Cruises. Turns out it came through the default claim I filed. There is a Santa Claus after all. If you're out that money from a cancelled cruise, and you're not happy with the FCC scheme PG and Ponant are shoving at you, pursue the third party default route. Clearly it works.
  15. I checked my credit card balance today and saw a whopping roughly $24,000CDN overpayment. I called the credit card company to see if the money came via the third party default claim I filed or if it came via the refund as promised by Paul Gauguin Cruises. Turns out it came through the default claim I filed. There is a Santa Claus after all. If you're out that money from a cancelled cruise, and you're not happy with the FCC scheme PG and Ponant are shoving at you, pursue the third party default route. Clearly it works.
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