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Carkebe

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  1. Carnival cancelled my Sept.20th 2020 Radiance cruise out of NYC on April 1st. Filled out the refund form April 2nd that was sent via email. Waited til April 27th to call Carnival to find out the status of the refund. I'm a travel agent and knew the refund was taking unusually long; I should at have least had confirmation that the cruise was cancelled in the Cruise Manager, but it was still showing. Called Carnival and the rep said they haven't even looked at the forms yet as there were so many, but he went ahead and cancelled the cruise right then and there. It disappeared from my Cruise Manager. I was told I'd receive a full refund for the cruise, airfare, and transfers. Again I waited til May 28th, upon which time I filed a chargeback to the credit card I'd booked with. I really didn't want to go that route, but I've seen a lot of troubling things regarding Carnival and knew it might be a good idea in the event that something goes south for Carnival Corp with all this COVID mess. I'm glad I did, as today the chargeback was granted in my favour for the full amount, and I STILL hadn't received a refund from Carnival for any of the package, 113 days later. So glad this chapter is over.
  2. Well /I/ booked directly with Carnival and it's been over 110 days.
  3. I had to do the SAME thing. I filled out the cancellation form that was emailed to me, requesting a 100% refund. I took screenshots of everything to cover myself down the road if needed. Never heard anything back. I was curious too, so I called Carnival on May 27th when I'd noticed my cruise was still showing in my Cruise Manager despite Carnival confirming in the original email that the itinerary had been cancelled for that ship. I spoke to a nice representative, but he did not see anywhere where I had requested a refund, could not find in the system where the 'form' would be to look up. I had him cancel the cruise right then and there. He confirmed that I would be receiving a 100% refund in 90 days or less from THAT date, May 27th (so I'd wasted a good month waiting for nothing). Still nothing on this end, but I do see the cruise is finally removed from my Cruise Manager. PLEASE people - if you filled out the form on April 1st, I'd strongly recommend calling to confirm your cancellation and request your refund (or FCC, whichever you took). Otherwise the time you've been waiting so far might be for nothing!
  4. All Carnival Radiance sailing through November 1st. Ours was Sept 20th out of NYC.
  5. Carnival cancelled our cruise for September so if they're going by sail date I will be waiting a very long time! Not happy!
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