Dormey

I HIGHLY recommend dispute the cruise charges with your cc co. It is painful to do and takes time while they investigae.But our (4) cruise charges plus interest were set aside and we were given conditional credit until final investigation is over.

GOOD NEWS - Today I received conditional credit for 4 HA charges from my cc co Chase almost $9000. It took approx 6 weeks and several submittals to the bank as they were on limited staff some working from home. Hopefully that ends this story. Good luck to all. Stay well.

Congrats Jujumal, We are still waiting. But hopeful thanks to you and others on this thread.

Chase

Background - were booked on a HA Alaska cruise June 14. HA cancelled on April 14 thru an email notification. We had paid for insurance thru HA and had insurance thru cc co as well. No communication since then from HA. We chose 100% refund on form on HA site. Follow up HA chat says 60 days for refund although I am not feeling so confidant HA will be able to continue business activites ( saw their CEO Ashford left) . At the suggestion of several on this thread, we filed a dispute with our cc co. We actually are now on our 4th attempt to dispute with our cc. They say they are investigating but n