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Everything posted by cruiseLHR

  1. Back again - no refund still on cruise R003 (11 March) - we're over 90 days now so called P&O again today - they advised no refund action initiated on our booking. The young lady called "shore support" while I stayed on the line but subsequently could not give me any indication as to when refund action may take place. There does not seem to be any systematic process with P&O re how they are actioning refunds... why is it that some folks on R003 have had their refunds already (days or weeks ago) and others not? What sort of prioritisation is being applied (if any)? e.g. value of cruise / amount to be refunded, repeat booker or some other criteria? Now looking into a Section 75 action...
  2. No you are not alone! We're still awaiting our R003 refund still... I called last week and was told our booking is flagged for refund and is in the queue for action. (we booked via an agent by CC but P&O confirmed that such bookings will be refunded by cheque - consistent with what other posters have reported re R003). Will advise when we hear (please do the same) -- if nothing by Fri post will be back on to P&O...
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