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Shotgunblasting

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  1. ***MAJOR UPDATE*** After Royal Caribbean initially refused my request for a refund a couple weeks ago, I opened a complaint with the Better Business Bureau. Having worked in billing disputes & executive complaints for many years, I knew a BBB complaint would not be taken lightly & would get the proper attention it deserves. IT WORKED! I got a response from Royal via the BBB today saying they will be processing a full refund of what I am owed ($1215.00), which should be refunded to the credit card I used within 3-4 business days. Despite the constant runaround and wasted hours spent t
  2. Yes, you’re correct. I did call and inquire - they said they will be issuing the difference in yet another FCC that I don’t want. So basically they get to hang onto my $1215.00 and earn interest on it.
  3. I’d like to give everyone an update on developments in the past week or so. As @Pstreet12 mentioned, I have worked in billing disputes for major banks for many years so I knew that was always my final option, but filing a dispute does tend to often cancel your booking. Even if it’s simply a case of being overcharged or a simple error. I’ve seen too many horror stories from customers who file a dispute with their credit card, everything gets straightened out correctly, the merchant gets the money they’re owed - but the customer shows up to the booking (be it a hotel, flight, or cruise
  4. I know others keep saying Yes, but I’ve been dealing with Royal on this for the last 2 weeks. Literally 15+ hours on the phone and I’m telling you they won’t do it.
  5. Well now I know it wasn’t just a bad rep I spoke with last week as some suggested. After spending 11 straight hours on the phone with Royal today (not exaggerating), they told me the exact same thing again. “We’ve already charged you in full so the FCCs cannot be applied.” I said “I only paid in full because you erroneously charged me in full.” Their response: “Either way, it’s done now so we can’t refund you.” I told them it’s the same situation as this: if you went to a restaurant and your meal cost $50, but they charged you $500... Would you accept it if they said, “we can’t re
  6. Currently holding for a little over 3 hours. I’ve been able to speak with humans for a total of 10 minutes. The first person transferred me to someone else without informing me first. The second has placed me on hold for 2.5 hours after explaining my issue without checking back on me. Gotta love it. This is why I do vegas - not cruises. The hospitality doesn’t even compare.
  7. Thanks for the suggestion. I actually work for a major credit card company in fraud and billing disputes, so I’m well versed in the dispute process. My only concern is that when customers dispute things like this, they often show up to the port to find out the cruise line won’t let them board. Even if it’s been paid in full, completely squared away, and the dispute was resolved in manner in which the cruise line still received the full payment they were owed. I am going to try and call again — just dreading it. The last time took 4.5 hours to finally get a supervisor and be told no. The origin
  8. there u go........................ now maybe u could try Royal Caribbean refuses to allow me to use my cruise credits despite following all instructions exactly as they advised. I originally booked a Royal Caribbean cruise in January 2020 for a sailing date of May 11th 2020 on the Independence of the Seas. All cruises were canceled due to the global pandemic. Royal Caribbean offered consumers 2 options. Consumers could request a full refund for their canceled cruise. Or consumers could receive a 125% future cruise credit based on the original cruise amount paid rather than receivin
  9. Yes, you understand correctly. Royals emails say you can use the FCCs to rebook online, which is what I did. When I rebooked it showed the FCCs were applied. Only a $300 balance remained which I paid via credit card. The first itinerary they sent showed the full $1700+ price but said “You’ll receive an updated fare receipt when FCCs are applied.” They the sent an email saying the FCCs were applied but no update fare was attached. They charged the full $1700+ to my credit card and when I called they said, “Sorry, FCCs can’t be applied online. And because you already paid (only because they cha
  10. Thanks for your opinion, sincerely. I understand but disagree as I have worked in executive complaints for national financial institutions for many years and over 75% of complaints are tossed due to lack of thorough explanation. “You cancel my cruise. You no let me use cruise credits. Me want refund” Doesn’t cut it. Not here to argue over that, just interested in seeing if anyone else is experiencing a similar situation. Royal’s social media pages are flooded with consumers who have not been allowed to use their FCCs and were then charged full price for future bookings.
  11. I apologize, formatting such as paragraph and font size were lost when this was copied + pasted over from the complaint I sent RCIs executive team (personal info edited out).
  12. Royal Caribbean refuses to allow me to use my cruise credits despite following all instructions exactly as they advised. I originally booked a Royal Caribbean cruise in January 2020 for a sailing date of May 11th 2020 on the Independence of the Seas. All cruises were canceled due to the global pandemic. Royal Caribbean offered consumers 2 options. Consumers could request a full refund for their canceled cruise. Or consumers could receive a 125% future cruise credit based on the original cruise amount paid rather than receiving a refund. I opted for the 125% future cruise credit. I received the
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