Went through a local TA. Last year we booked two staterooms on a Regent Alaska cruise for July (over $30K). Final payment to Regent was made in February. In April, Regent cancelled the cruise. At that time, Regent was hoping to resume Alaska cruises in August. Used credit from July cruise and rebooked for the August cruise. In June Regent cancelled all Alaska cruises for the season. Since our 2021 summer is already filled we promptly requested a refund.
Regent has denied our refund request, and denied our appeal, arguing that FCCs were used for the second booking and FFCs aren’t refundable. They are only offering another FCC at this point.
I am beyond frustrated.