Jump to content

Rainypoo

Members
  • Content Count

    11
  • Joined

About Rainypoo

  • Rank
    Cool Cruiser

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

  1. Do you work for the Cruise industry? There are nuances to this unprecedented situation and we're paying the price for Celebrity's negligence and their insistence on sticking to policy. This isn't how you treat people if you want them to continue using your business.
  2. Yes, the policies have evolved but Celebrity should have understood how dangerous it was to set sail knowing that the Coronavirus was spreading like wildfire on ships and ships were unable to disembark with all of the sick and dying people on board. I expect businesses to admit when they make a mistake and correct them. This is one of those times. Celebrity was more interested in making money than in people's health and safety. I'm not satisfied in the slightest with Celebrity's handling of our situation.
  3. It's a ripoff when you have no choice but to take their credit because it was deadly to travel. They've had our money for over a year and there's no end in sight to this. They made a huge mistake to go on this dangerous 4 day excursion (instead of the 10 day cruise we were supposed to go on) instead of cancelling after the State Department told US citizens not to go on cruises due to the serious risks so essentially this cruise was cancelled. We deserve a refund just like all of the other cruises that were cancelled.
  4. Thanks, our travel agent retired and she did try to get Celebrity to change their tune to no avail. She was also frustrated but not as frustrated as we are because we're the ones who can't get our money back. Based on all of the hassles, they really should have given people at least 125% credit but at this point, I'm not going to take on that battle! The other problem is that they may say that it's safe to cruise at some point but will it really be? We have a credit for an air flight that only gave us 6 months to redeem but I'm not interested in going on a flight that are sometimes packed
  5. This is what the cruise line says but what choice did we have? This is unreasonable because I had no choice but to cancel based on the reports but they have had my money for a long period of time and will have it for much longer based on how long it will be until it's safe to cruise again. I get the impression that others have large discretionary funds. We do not.
  6. I appreciate your suggestion and will try that but every single contact I've had with Celebrity assures me that they will not budge on their unreasonable policy. We did receive 100% credit but they've raised the rates of their future cruises and I'm not sure I ever want to cruise with Celebrity again after this experience with them.
  7. Celebrity told us that we could take a credit so that's what we did because they had us over a barrel. It wasn't safe to travel and the State Department had told US citizens not to go on cruises because people were getting stuck on cruise ships with the Coronavirus spreading like crazy and people getting stuck on ships unable to disembark. Celebrity has had our money for over a year and who knows how long it will be until it's safe to go on a cruise. Essentially, this cruise was cancelled because they floated around at sea unable to go to any of the Caribbean countries or excursions. If we
  8. Celebrity told us that we could take a credit so that's what we did because they had us over a barrel. It wasn't safe to travel and the State Department had told US citizens not to go on cruises because people were getting stuck on cruise ships with the Coronavirus spreading like crazy and people getting stuck on ships unable to disembark. Celebrity has had our money for over a year and who knows how long it will be until it's safe to go on a cruise. Essentially, this cruise was cancelled because they floated around at sea unable to go to any of the Caribbean countries or excursions. If I'
  9. Celebrity told us that we could take a credit so that's what we did because they had us over a barrel. It wasn't safe to travel and the State Department had told US citizens not to go on cruises because people were getting stuck on cruise ships with the Coronavirus spreading like crazy and people getting stuck on ships unable to disembark. Celebrity has had our money for over a year and who knows how long it will be until it's safe to go on a cruise. Essentially, this cruise was cancelled because they floated around at sea unable to go to any of the Caribbean countries or excursions. If I'
  10. We were scheduled to go on a 10 day Celebrity Cruise leaving from Miami on March 13, 2020. On March 8, the U.S. State Department issued a travel advisory telling U.S. citizens not to go on cruises because people were getting sick and spreading the Coronavirus. Some ships were already not being allowed to disembark at ports and people were getting stuck at sea. Celebrity Reflection set sail only to return 4 days later due to the unsafe situation so the cruise was essentially cancelled. Celebrity refuses to issue a refund because we didn't go on this dangerous 4 day excursion. Celebrity should h
×
×
  • Create New...