It's obvious from all these replies that essentially we're all in the same boat. Crystal is probably trying to stay alive. If they do get an influx of cash, they will survive and probably get busy issuing refunds. If not, it's bankruptcy. I did file a fraud complaint with my credit card and am waiting to see if they will take any action. I'm at over 150 days...I was told that March 19th was processed but this apparently is not true since someone wrote about March 18th not refunded.