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About remalis1

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  1. Hello - We were set to sail on the June 7, 2020 on Crystal Sympony. It was cancelled on April 28th and we advised them on May 7, 2020 that we wanted a full refund. We were told a refund may take up to 90 days, but never told it may take more than 90 days. After about 100 days, I emailed Crystal and was told they are still processing refunds and that the 90 days was just an estimate and many guests received their refunds before 90 days. I emailed them again at the end of September after another 30 or so days advising that they now can give no timeline when my refund wil
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