Juneau is remote and everything has to arrive via ship or plane. Hoonah is a very small town that is in the process of transitioning from commercial fishing to tourism. Last year I was able to get a discounted tour with Alaska Whale Tours for a small 22 person boat for $120. And even was able to get a glimpse of Mendenhall Glacier when returning to the dock (Which is on the other side of Juneau from where the cruise ships dock)
Sadly I know from my days having to work in Toronto and Ottawa that Canada does get warmer than everyone expects. Fortunately looking like it is going to be nice and cool in Alaska next week.
They probably used the tender for ease of transferring the patient. NPS is ladder down to the boat and from a post I saw today from a ranger in a Princess group, it was a rough transfer.
It sucks, but after my experience on the Discovery in April, might not be the worst idea. It was an hour and a half for the pizza to arrive, 45 minutes after my drink arrived. If ships at full are having issues getting room service pizza in 30 minutes, then they have to do something to depress demand.