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About Me

  • Location
  • Interests
    Grandkids, sports, cruising
  • Favorite Cruise Line(s)
    Royal Caribbean, Regent Seven Seas
  • Favorite Cruise Destination Or Port of Call

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  1. You'll love Regent. We did our first cruise on Mariner in 2018 and were sold! Hopefully all will be under control and we'll be talking about this last year as we sail out of Yokohama in Nov.!
  2. Are you on Explorer? We are doing Explorer from Tokyo to Sydney in Nov. We have the first Covid shot, should get the second in a couple of weeks. Hoping the vaccine will be widespread enough that the cruise will go. 🤞
  3. Sorry to be so late answering. Our cruises were June 5 and June 15 (back to back).
  4. Filed for Refund for back to back cruises on Apr. 24. Received refunds over a few days with final refund deposited June 26. Total time from filing to full reimbursement was 63 days.
  5. I am certainly not a lawyer. And I completely agree that if a cruise line cancels a cruise they should make a passenger "whole." And Regent has done that. All cancelled cruises, to my knowledge, have been offered 100% refunds. However, if you read their Terms of Agreement, an agreement we all committed to when we booked the cruise, you'll find these statements: "Regent Seven Seas Cruises shall not be liable for delay or inability to perform any portion of the cruise or cruise tour caused by or arising out of... government restraint, ..., Acts of God, or other circumstances beyond its control." Additionally it says: "Regent Seven Seas Cruises reserves the right to withdraw and/or cancel a cruise or cruisetour or to make changes in the itinerary and hotel accommodations whenever, in its sole judgment, conditions warrant. In the event of charters of the vessels, truces, lockouts, riots or stoppage of labor from whatever cause or for any other reason whatsoever, the Owner or Operator of the vessels identified in the current brochure may, at any time, cancel, advance or postpone any scheduled cruise or cruisetour and may, but is not obligated to, substitute another vessel or itinerary and Regent Seven Seas Cruises shall not be liable for any loss whatsoever to Guests by reason of any such cancellation, advancement or postponement." Again, I am not a lawyer so I don't know how a Court of Law would look at this. But it is in the cruise contract that we all signed. So, it seems that FCC as a "default" position is quite reasonable. For the record, I have requested a refund for our cancelled cruise. And I intend to use that refund to book the same itinerary (if offered) in 2022 with Regent. https://www.rssc.com/media/hostedfiles/legal/US_TC.pdf
  6. I will only disagree with you because in reality once the final payment is made, it becomes, effectively, non-refundable. So the default position should be FCC. That's what cruise insurance is for. This is a horrible, but unique, situation. All cruise lines are struggling to "stay afloat." There may actually not be enough money available to give everyone 100% refunds. Having bookings, especially heavy bookings, for the next 2 years will serve the cruise lines well as evidence that they will have significant cash flow in the future when they approach creditors for loans, etc. So naturally they want to keep as much cash as possible and they want to have obligations for future sailings. So a default FCC is normal. I believe ALL cruise lines are doing this. The airline I was booked on isn't even offering refunds, only e-credits. I guess that's what you agree to when you book "non-refundable." As for the forms... the forms are a paper trail to protect both the cruise line and the passengers. As for agreeing to wait 90 days, that's their rules. If one doesn't want to wait 90 days they can take the FCC or file a lawsuit. But Regent isn't offering any refund without the up to 90 days timeline. I hope in a year we are all looking back on this and laughing about our unfounded concerns over a drink on board one of Regent's beautiful ships.
  7. Mariner is sailing in the South Pacific in Jan. and Feb. of 2022. Check Regent's websites. You can start in San Francisco and go as far as you want, or join in Papeete. The best itinerary for Tahiti and the South Pacific would be to go from San Francisco to Auckland or even Sydney. We did something similar In 2018, Honolulu to Sydney and it was definitely the cruise of a lifetime!
  8. We are taking the Refund. Our Navigator cruise in June was cancelled and we plan to rebook, likely in 2022. The 2021 sailing is similar but at least 3 ports the we were most interested in have are not on the itinerary. Additionally it is very full at this point so cabin selection is too limited. When the balance of 2022 schedule is released we will look at it. But as Pappy1022 said, taking the refund will allow us to pick a cruise line that offers the best itinerary. We have a cruise booked in Nov. 2021 from Tokyo to Sydney. Right now, we are simply considering switching the deposit if we find the 2022 cruise we want. Not sure yet. As for price increases, Regent has been increasing the price yearly for a while. And as much as I'd LOVE a "price guarantee," that would be "death" to the cruise line. They have lost hundreds of millions so far an counting. They have thousands of passengers with FCC who would sail "free." Likely, without restrictions (none on FCC yet) they could end up going out of business. So the price is the price. I know I'll pay more for the same or similar cruise in 2 years. The `125% FCC would have mitigated that cost a fair amount. But that was my choice. I think, personally, that 125% FCC is a very fair offer under the circumstances. I also understand that the offer, like all other cruise lines, is to keep cash flow as well as keep people cruising. It benefits both parties.
  9. scheduled sail date 6/05/20 and 6/015/20 cancelled excursions 4/24/20 cancelled cruise 4/24/20 no refunds as of 5/11/20
  10. The Butler will do about anything you want from tour tickets to dining reservations to bringing nightly canapés and mixing drinks. Just one quick example, we had a couple of back to back tours with minimal time to change from beach gear to land wear. So we told our Butler and lunch was waiting in our cabin when we returned so we could eat while changing. But about anything you can think of, the Butler will do for you.
  11. Hmmm......I've seen Stephen King's "It." 😱
  12. We just had our cruise cancelled and are taking the refund. The cancellation confirmation states : "Refund requests will be validated, and refunds will be processed within 90 days of the request." So it might take a bit more than a month. Since you cancelled a month ago, your's will likely be quicker than ours.
  13. "How would you feel if someone did not honor their agreement with you in this situation?" Based on what you have told me (or failed to tell me), I would have what I agreed too. Regent didn't deduct a single penny of commission from the Refund, so they fully paid back the entire cruise cost PLUS remainder of the "courtesy." You just want more money. Bottom line is that if you pay $10,000 for a cruise, agree to $1000 rebate, your net out of pocket is $9000. If you use 50% you are entitled to $4500 plus $500 refund. If you got $5000 back in refund from Regent, then you have your $4500 PLUS the $500 that your TA promised. Anyway, clearly we don't see eye to eye on this. So on that, I'm out of this conversation. Take care, Happy cruising.
  14. Ok, so by that I assume that the refund you mentioned in your first post when you said "Recent Regent cruise was cancelled while we were onboard. Took 100% refund offer from Regent for days not sailed." has not been issued YET, but is coming, correct? Again, not trying to be contentious, but you do seem to dodge my questions with every answer.
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