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twototravel

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About Me

  • Location
    Jekyll Island, Georgia
  • Interests
    Travel, Gardening, Volunteering
  • Favorite Cruise Line(s)
    Grand Circle Travel, Viking
  • Favorite Cruise Destination Or Port of Call
    Asia

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  1. We are booked to be on the B-K voyage with Havila Castor in Sept 2022 as part of a bigger Norway tour. The cabin layouts look much nicer than some of the older ships.
  2. Anyone going on the Grand Puget Sound cruises that are starting up in Sept? I'm wondering if the Constellation is having issues like the other ships/cruises. I'd also be interested in info about the pre cruise hotel package and any of the excursions that shouldn't be missed. We are scheduled to go in April 2022.
  3. On the Constitution we had a doctor. He did all the covid testing, dispensed OTC meds, bandaged up nicks and scraps from falls, etc. He did have a cabin full of medical stuff. I was having issues with my knee arthritis, and he even offered (on the ships dime) to order me a brace and have it delivered at the next port. Very happy with the medical service provided.
  4. @suzyluvs2cruise Here's their corporate number (203) 453-6800. I think everyone should call them if they are not satisfied with their customer reps responses to their concerns. Charles B. Robertson is the new CEO.
  5. We were just on the Constitution and vaccines were recommended but not mandatory. They recorded your status when we took the pre boarding rapid test. No other testing during the cruise for those of us vaccinated. Not sure for those without the shot. Both crew and passengers did wear masks in public areas except when eating and drinking. I didn’t see any special cleaning being done.
  6. We got off the Constitution a few weeks ago. Our ship is the same as the Constellation. In our cabin, the safe was in a cabinet drawer. The bathroom did have a nightlight. No fridges in the regular cabins, however I think the verandah ones do have fridges, as does the owner suites. Bar soap was scarce. Liquid bath gel and shampoo was provided.we did have hand sanitizer in the bathroom. The clock on one of the nightstands had USB ports and plug-ins.
  7. I’m sorry this happened to your husband and wish him a quick recovery. Suggest, if you haven’t already, calling ACL corporate HQ. You could probably find the number searching online. Did you by chance mention this in your post cruise survey?
  8. The new 22 day Complete Mississippi cruise on either the Melody or Symphony looks really nice, although very pricey.
  9. I completed a review for Cruise Critic and got confirmation that it was published but can't find it other than thru the link they sent. It was very generic without any real details. Wanted to share the comments that I intend to send to ACL either via direct email or on a post cruise survey: - We paid a premium price for this cruise, but generally didn't feel we had that level of service. I'm hoping this will change as time goes by as we did book another cruise for next year while onboard. Biggest problem is lack of training for dining and housekeeper crew and turnover, either from crew quitting and going out on vacation, or being transferred to another ship. - Pre cruise hotel stay was very, very nice. The Four Seasons is across the street from Boston Common. Be sure to go to the Happy Hour on Friday and Saturday nights. Wonderful snacks and free alcohol. The breakfast buffet for cruisers is amazing. It's a buffet with an omelet station. Covid testing and check of vaccination cards can be done either before or after. There were a couple buses departing the hotel and in your welcome packet it tells you what bus to get on. The city tour lasted about 2 hours arriving at the ship at 1230. Walk on passengers were already in their cabins. - Passenger accountability was hit or miss. The scanners mounted near the doors were not used (told they had been broken for weeks) so a crew member checked us off, sometimes. To not know the exact number of passengers and crew aboard at any given time seems very reckless to me. - Excursions and ports were great. We only had a couple changes...we had to skip Provincetown due to a covid outbreak so we visited Newport twice since the first time we had to dock in Fall River because of the Newport Jazz Festival. Second time we docked right in Newport. - On day of embarkation our room was not cleaned when we arrived, nor were there towels, soap, and shampoo. I had to do remedial cleaning in the bathroom and around the Keurig, and luckily we had brought own own bath toiletries. However, the remainder of our cruise our cabin was kept clean and stocked with necessary toiletries. - Cabin was a nice size and the bathroom larger than other small cruise ships we have been on. - Ship Wifi was essentially non existent. ACL needs to spend the money and buy equipment and/or service that works, or change their advertising. Since we hugged the shore most of the trip, Wifi should be available. - Open seating did not exist. Because we ate at the same time most days, we were asked to sit as a certain table with others that arrived at the same time. We were not able to sit where we wanted so we could meet other passengers. On the day of disembarkation, most passengers came to breakfast at the same time. We saw so many faces we didn't recognize which is a shame on this size ship. - Food was delicious, but at times arrived cold. Lots of seafood and fresh fish. Service was especially slow at breakfast. One day we waited almost an hour for our food. Other passengers missed their breakfast altogether before having to depart for an excursion. However, when at a port with an excursion that started at 8:30, they did open the dining room at 7am. Normal opening time was 7:30. We had an additional dining manager added the last few days of the cruise, but saw no difference. I tried to order an alternate entree one evening and was told no, they weren't available. The bread served at lunch and dinner was just okay. It was served cold, was dry and crumbly. They definitely need to upgrade their bread. - We appreciated the early riser breakfast served in the 3rd and 4th deck lounges. Although we used our Keurig every morning for our first cup, we liked getting perked coffee before breakfast. The first few days the early riser only had pastries, but mid cruise, it switched to pastries, fruit, yoghurt, cereal, milk and juice. - Beer was available in the lounges throughout the day. However, when snacks were brought in, only one tray was set out and not replenished. No staff was visible at the lounges during the day to help maintain cleanliness and replenish snacks. - We enjoyed having the Back Porch, as an alternative eating location. It was open 11-5 and served hot dogs, hamburgers, pizza, nachos, etc. They also had yummy ice cream - a variety of cones and sandwiches. - Excursions were fine, although they lacked organization at times. Bottled water was only sometimes available when exiting the ship. - Having the audio and camera in the third floor lounge was nice. We were able to watch the briefings and entertainment from our cabin. We had never seen this on our other small ship cruises. - Staff were okay about reminding passengers to wear masks when in, and traversing the ship's public areas. Crew always wore their masks. Most passengers wore their masks throughout the cruise. - The ship's doctor was great. I had trouble with my arthritic knees, and he gave me OTC tylenol and ibruprofen twice a day which helped. He was even willing to order a knew brace for me on their dime, but I declined as I knew I wouldn't wear it. - Disembarkation could have been handled more efficiently. Bags had to be outside room by 12 midnight regardless of how you were traveling home. Everyone off the ship by 8:30. Dining room opened at 6:30. Bags were tagged with A, B or C for the airport shuttles. C was for folks leaving the earliest, B next, then A. Only one bus was allowed to pull onto the dock at a time, so it was a big rush for everyone to get onboard the first bus. There were 4 more waiting to pull up after the first one departed. There was quite a bit of traffic, so expect a longer travel time than normal to the airport. ACL told us to not book flights until at least 12 noon.
  10. We are now in Martha’s Vineyard with only two nights left aboard. We had to miss Provincetown due to a Covid outbreak, so we will spend another day in Newport. Our first day we had to dock in Fall River due to the annual Jazz festival. Tomorrow we will dock in Newport across the street from Fort Adams. We have had a bigwig from ACL’s front office aboard for a couple days. I think many have taken advantage to express their issues with our cruise. Breakfast continues to be a weak link, sometimes taking up to an hour to get our food. However, all the food has been great once we were served. Crew continues to turnover frequently. ACL made a decision that ships as big as the Constitution need two Dining managers, so now have two; hoping dining service will improve. Mix ups in orders occur but no big deal. This is our excursion director’s last full cruise. She has been training her replacement. Those on the next sailing will have a nice fellow named David and that will be his first full sailing. Despite what others have said, everyone, passengers and crew on our ship, continues to wear their masks around the ship and on excursion buses. Very happy about this. All the crew has been great and except for embarkation day, the housekeepers are doing a great job. Cabins are cleaned every morning and turn down service during dinner. There was a shortage of bathroom amenities, but the following Monday after departure all missing supplies were received. This was our first cruise with ACL, and none of the issues we had were deal breakers. We booked Puget Sound for April 2022.
  11. Breakfast service continues to be a problem. If you don’t arrive as soon as the restaurant opens, you definitely won’t have time to eat your breakfast if you have a early excursion. This morning is our first at-anchor port…Boothbay. We will see how the tenders work. Several staff/managers aboard training who will then move on to other ACL ships. Wifi has not worked yet. Using phone as hotspot.
  12. @nybumpkin We are currently on Constitution right now. Booked yesterday for the Grand Puget cruise in April 2022. This sailing is on the Constellation, sister ship to the one we are on now. The savings you get booking while onboard is quite a lot.
  13. Was the show at the grand ole Oort included in the pre cruise package?
  14. Breakfast is served off the menu. Took about 30 mins to get our food. Cabin was much cleaner today. There is only a few hour turnover between cruises so the housekeepers don’t have much time on embarkation day.
  15. Hubby and I are aboard the Constitution now. We are at our first port in Portland this morning. Our cabin, 317, is nice. It definitely wasn’t sanitized before we checked in, nor was it cleaned very good. I had to do some cleaning around the toilet (yuck) and around the Keurig. Everything else was fine. We were told about an amenity issue, so we didn’t have soap, shampoo,etc. Staff left a note stating that supplies reaching the ship were delayed and hoped to be rectified on Monday. Staff is very friendly. Wifi is not great; using my iPhone as a hotspot. First lunch and dinner were excellent and alcohol flows freely at meals. Appears there are plenty of dining room staff. The manager in charge tries to complete tables so everyone is eating the same course at the same time. A nice bonus is that you don’t have to go to the lounge to see the talks, etc. They have a camera on the stage and you can watch on your cabin television. oh, BIG thrill was that we saw two pods of breaching whales at dinner. A pod on each side of the boat. The Captain notified us and then moved a little to get us closer. If you have any questions I’d be happy to answer.
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