I too was on that ship, my fiance and I decided on Princess after two trips with RC. We thought it was a step up. This was the worst time I have ever had on a ship. We were so excited for this cruise and from the moment we stepped on the ship we were determined that we were going to have a great time no matter what!
We were so bored, excitement was checking out the odd combinations of food on the buffet, the layout of the ship was very odd. The worst was the bed, the "cot" description was right on the money. Yes we asked for an eggcrate, it was about 1/2 inch thick, so our cabin attendant gave us pillows to sleep on. We both were so sore when we left the ship. I never would have ever thought I would say "I want off this ship". but I did many times! Our balcony railing was in need of new varnish and we spent the week pulling splinters out of our hands.
All the ports we went to were great and we had a great time. I spoke with many others on this ship that shared the same complaints. I did my homework on this cruise, so don't bash me. I clearly picked the wrong ship. I will not dismiss Princess altogether. I feel I did not get what I payed for, and Yes I did send Princess a letter. Flame away folks!!!