Which Department to Contact re FCD in Princess Cruises Posted September 18 On 9/15/2021 at 11:29 AM, dog said: customer relations might listen. my FCD purchased on Sky Dec 2019 was moved from a cancelled cruise to march 2022 cruise. You are right, dog. That is exactly who did straighten this out. All Princess' fault and I had to go through hours of phone time. Turns out the problem was that when the credit was put back into the account, both $100.00 credits were put in my account instead of $100.00 in each account So, could not be used as a FCD anymore. But, done now. I don't understand why it had to be such a big deal. As I have heard many time, with Princess there are problems beforehand but once you are on the ship, all is lovely. Happy Sailings.