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About suzyed

  • Rank
    5,000+ Club

About Me

  • Location
    St. Augustine, FL
  • Interests
    Cruising (of course), travel, reading, hot air ballooning, dining out
  • Favorite Cruise Line(s)
    We love them all! Princess for the last several years!
  • Favorite Cruise Destination Or Port of Call

Recent Profile Visitors

1,311 profile views
  1. We had a Hawaiian cruise booked for October 2020...we used FCDs and that was all we paid so far. When we got back from our disastrous Coral cruise in April, we cancelled the Hawaiian cruise and immediately got our FCDs redeposited onto our account!
  2. Has anyone gotten their postcards from the Southern Most Post Office? We mailed some in March...paid $20 for the 2 cards and postage!
  3. Well I guess we will just have to wait and see!
  4. The "post cruise specialist" we dealt with may have only been for the Coral? I'm not sure. I had no trouble getting the front line folks to refer or transfer me to her. Ask to be transferred to your post cruise specialist. She (Judy Brack) was very helpful and knowledgable. She was very responsive with phones calls and emails. When the items we had worked on didn't materialize after several weeks we went higher. The email address that the front line reps won't give you is very easy to find on google.
  5. I emailed her! Some times you have to go to the top of the house. We were waiting on FCCs mostly, but If I were waiting on 30K I would have my attorney send a demand letter if I was unsuccessful doing it on my own. Luckily I didn't have to do that.
  6. Thanks! Very helpful! But I have other codes that I don't know what they are.
  7. I know all that...believe me! No sure why you are saying I had to read your initial post with more attention. The fact remains...every chat, call, email reaps a different response. There was not one person who knew anything until I emailed the post cruise specialist. She helped figure out what we were entitled to and then weeks went by with nothing. I had to go higher before anything was actually done.
  8. Does anyone know how to figure out what the Reference codes on the folio mean? Trying to determine what's what on my folio... Thanks in advance!
  9. Right! That's exactly what I was trying to say... I'm done now, pretty much....just waiting for a check from Bottomline for overcharges on my folio.
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