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goncruzn

Members
  • Content Count

    549
  • Joined

About goncruzn

  • Rank
    Cool Cruiser

About Me

  • Location
    Charlotte, NC
  • Interests
    cruising - what else is there???
  • Favorite Cruise Line(s)
    RCCL, Princess, Celebrity
  • Favorite Cruise Destination Or Port of Call
    Mediterranean, Southern Caribbean

Recent Profile Visitors

165 profile views
  1. I cancelled the June 7th Med sailing on March 4th and now on day 107 I finally have my full refund. I am so glad this wait is now over.
  2. I was trying so hard to be patient and understanding as we are in uncertain times, but I'm done. I may do exactly as you suggested and start a dispute. Should have done it a long time ago...
  3. I'm on day 93 and still waiting for my refund. Paid in full and cancelled on my own March 4th, prior to POM and was given a 7-10 business day window. Then it was changed to 90 days. As of right now, still nothing.
  4. Just FYI to all, I am now at the 93 day mark and no refund, so if you haven't reached the 90-day mark yet, be prepared it could take longer. I actually cancelled on March 4th, prior to the 90-day policy. My refund was supposed to be 7-10 business days. Just got off the phone with the exec desk and all they could tell me was refunds are taking a little longer than 90 days. SMH.
  5. Everyone has a valid point regarding this, but I do know six years ago I cancelled a membership that was an automatic debit. For two months the charges came out of my account. I disputed with the bank, the money was refunded to me temporarily while the bank did their investigation. Once that was over, a letter was sent to me stating the vendor was processing the refund and the letter also pointed out that in the fine print of my contract, it was stated the refund could take x amount of days. The bank then pulled the money back out of my account and it was one of the largest banks in the country. Needless to say I was not happy, but I did finally receive the refund from the company. If the cruise line can prove they are processing refunds, it's hard to say whose favor the bank may rule in favor of.
  6. I cancelled my June 8th Med cruise on March 4th which was prior to the "peace of mind" policy and was told 7-10 business days for the refund. It is now 34 business days, 48 total days and no refund. I wound up speaking with the "executive" department and was told even though I cancelled prior to any cancellation or new policy, just the sheer amount of requests is taking up to 90 days. They show it "pending" in their system. At this point, I'm not going to work myself up over it and I'll just wait. I have to admit that initially I was quite upset (no, angry) because no one could give me any information on why it was taking so long and the refund line is just a recording that gives you no information at all. They need to do better responding to people's questions and concerns over the refund process.
  7. Yes, it could very well be a case of the couple just not knowing, but I 'm hesitant to believe that at 7pm it was so empty that they thought you could just walk in and find a table. I'm quite sure there was probably a line of people waiting to get in at that hour. Even if you don't see the signs for those with or without reservations, one would think you would question those standing around waiting if there was a wait or not. I do understand the "newbie" thing, but even on land, if you visit a "nice" restaurant, you are usually shown a table. Of course, there are exceptions, but something tells me this couple understood what they were doing. I am glad that this situation did not ruin your cruise and that you were able to look past this and enjoy.
  8. I have used ATM's in Rome prior to the start of my cruises, and they are very convenient, but I usually take between 500-700 euros with me that I get in the states. That's just because while traveling, especially on a cruise where we do a lot of tours, I don't want to have to worry about finding ATM's to get additional euros if I run out. I also use credit cards, but I pay small things with euros (food, souvenirs). If I'm buying something of "value" I will use a credit card just in case I find that after I get home something is wrong with my purchase, I can dispute it easier with the bank.
  9. Toward the end of July it may not be as light early in the morning as it would if it were early July, but like others I would say allow 90 minutes. I'll be there in early June and the days are longer then so hoping for some pretty views on sail in. I missed most of the sail in the last time I was there but will definitely get up early enough next time!
  10. Another vote for Tours by Milo. I used them two years ago and our guide was excellent. They came recommended by a number of people on the boards which is why I decided to go with them.
  11. I always rely on shuttle services. The train and bus are definitely cheaper, but I guess I'm lazy and just don't feel like lugging my luggage around.😊 I've also used RomeCabs and they were wonderful. Picked up on time from our hotel in Rome. We shared a van with 2 others who were on our cruise and they needed to stop at an atm in Civi so the driver took us to a bank not too far from the port (we could see the ship) and then straight to the terminal. It was really painless. I plan on using them again in June.
  12. goncruzn

    Rome Hotel

    I agree, I have stayed at both the Albergo Santa Chiara and 9Hotel Cesari and think they are both great, although haven't stayed at the latter in a few years so I'm not surprised it is in need of a re-do. I'll be staying at Hotel Pantheon next June for the first time. Hoping for a good experience as you cannot beat the location.
  13. Our genie was not intrusive at all. She would check in with us in the morning, not too early based on our preferences, and see if there was anything we wanted or needed that day that she could take care of for us. If we had a lunch and/or dinner reservation she would stop by the restaurant to say hello and make sure we were fine. You can choose to see them as much or as little as you like. It's all based on your preferences. They do go in their "bottle" after a certain time at night to "recharge"! You will enjoy having one!
  14. I can't really say it is worth the extra $700 per person, especially since you do not drink alcohol, BUT, the experience was worth it to me. You get the best seats in the theater, no worrying about making arrangements for specialty dining as soon as you get on board; single day pass for thermal suite access for the adults; all the water and juices you can drink; meals, snacks brought to your room either because you wanted it or your genie just decided to do it because they knew you were hanging out in the room; treats for the kids; priority access to flow rider, zip line, rock climbing wall; non-alcoholic drinks; priority embarkation and debarkation, just to name a few. My family and I sailed sky class before, but once we sailed star class it's made it difficult to go back to sky. Deck 9 would be a great location. We were on deck 8 in 8330 and it was perfect for viewing the aqua show. On the first night of the cruise our genie sent up tapas from Vintages so we could sit on the balcony, have snacks and watch the aqua show below. I say try it at least once. I think you will love it!
  15. Yeah, I have three weeks. Now I'll have to buy a night light . . . 🤣🤣🤣
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