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DrJJ

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  • Content Count

    143
  • Joined

About DrJJ

  • Rank
    Cool Cruiser

About Me

  • Location
    Baltimore, MD
  • Favorite Cruise Line(s)
    Celebrity, Viking

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  1. DrJJ

    Post COVID refunds

    I suggest that you submit a charge back request to your credit card. I had a similar issue with Swiss Air, filed a charge back request with my Visa card, and received the charge back into my account yesterday.
  2. DrJJ

    Post COVID refunds

    Last update. Received final refund by check this weekend. Viking has now fully refunded all payments I had made for the cruise. Unfortunately my air fare for Swiss Air, which I had made independently of Viking, has not been either acknowledged or refunded by Swiss Air, even though Swiss Air cancelled all my flights. But that is for another thread in another forum.
  3. DrJJ

    Post COVID refunds

    Reporting here to update. As of today Viking has refunded all but $1000.00 (my original deposit) of my total cruise fare to my credit card. They contacted me today to tell me that the original deposit was made to a credit card that was no longer active. In any event I have been told they would be mailing a check for the remaining $1000.00.
  4. DrJJ

    Post COVID refunds

    Just updating. I emailed tellus@Vikingcruises.com and received a prompt reply that my refund had been issued to my credit card on April 10. Unfortunately it has not yet been credited to the card. I will re-post here when it does.
  5. Viking cancelled my April 14 cruise on March 11. On March 12 I notified both Viking directly and my travel agent that I wanted a refund rather than a voucher. I was told it could take up to 30 days for a refund. As of today I have not received the refund to my credit card. I am writing to ask if anyone who has requested a refund has received one?
  6. Just received the following email from Viking: ... Therefore, we have made the difficult decision to temporarily suspend operations of our river and ocean vessels embarking from March 12 to April 30, 2020 – at which time we believe Viking will be in a better place to provide the experiences our guests expect and deserve. This is a decision we made with a heavy heart, but with present circumstances what they are, we are unable to deliver the high-quality Viking experience for which we are known. For those guests whose cruise falls within this window of suspended operations, we are offering the choice of a Future Cruise Voucher valued at 125% of all monies paid to Viking or a refund equal to the amount paid. Guests will have 24 months to use their Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. These Future Cruise Vouchers will also be fully transferable. Rest assured, our reservations team is currently in the process of issuing Future Cruise Vouchers of 125% of all monies paid to Viking. However, if you would prefer the alternative please call Viking at 1-833-900-0951 or contact your Travel Agent by March 25, 2020.
  7. The offer appears to have dropped off the US Viking site as well.
  8. Just got on my viking journey to review shore excursions we had identified on wishlist when booking opens up for me tomorrow. Was notified that I had been "selected to experience" the new Viking website. Lost all excursions I had put on wishlist. The new site also apparently no longer has a wishlist feature. Not an experience I would have selected for myself.
  9. We will be ending our cruise on the Viking Sea in Venice, Italy on April 24, 2020. Any idea how early disembarkation begins and how long it takes to get through custom? I want to take a private tour on disembarkation day and need to plan the starting time. Thanks in advance for help.
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