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bcruiser1

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  1. Hey Den, Don't give up on me. I don't think you understand what I was saying: Briefly, when I originally posted, yesterday, I was told that my deposit was non-refundable, when I changed an existing reservation. I had a refundable deposit. EVERYTHING CHANGED EQUALLY, except the deposit, and it was not knowingly, I was surprised when my travel agent told me. I was however, told yesterday that I could keep my refundable status if I would purchase "free perks" for approximately $1000 each. If I took two perks, I could keep the refundable deposit status. It had nothing to do with the upgrades, that was additional information that I was sharing. The "new" tactics to increase revenue by Celebrity was what I was talking about. I've been cruising for many years, and this was a "new low." Don't give up!
  2. Thanks for some of your feedback, some helpful, and some … well you know. Some of you mentioned that I should read the small print. Actually, this cruise was booked on board. and you can bet, we did read the fine print. When we booked the cruise the deposit was refundable. We didn't want the upgrades they were offering and didn't take it. When we found out, before our final payment date-- and today, it's still before that date, that we were unable to take the cruise, I called our travel agent to change our booking. We rebooked a different cruise that we were interested in taking. Everything stayed the same, EXCEPT the deposit being refundable, vs non refundable. We're talking two hundred dollars, per person, not the $900 deposit that would have been on a new reservation for each person. On one hand, Celebrity almost turns summersaults because we're members of its Captain's Club, and they want us to continue booking with them, by offering perks, special rates, etc. For this coming cruise, if I want a refundable deposit, I can purchase the extra perks at about $1000 per person, we can have a refundable $200 per person. So it would cost me $2000, to get back $400. Not a smart business decision on my part. And, we want to go on the cruise, we don't want to cancel; that's not how we book our trips. I'm sure all of the cruise lines are doing what they can to make money, and we've cruised on most of them, with exception of MSC. We have high status on Celebrity, Princess, and Holland America. Profit is the bottom line-- I get that. But, to me this latest move to a Captain's Club "valuable member" has sunk the image of the company to a new "low." This feels like a desperate move. Like all of the other up-charges, food, etc., it's a choice. If I want to go to one of the restaurants, or buy something special on the cruise, I do. And, it should be a choice. I have no issue with that. It just seems like each time we are on-board the company finds something else to charge for. It's too bad that cruise lines have gone the way of the airlines. That isn't a step up, and it doesn't speak well of the industry. This leads me to ask the question...Is Celebrity running out of money? Is desperation to make more money taking over? By the way........I don't think this was a poor title choice, because it addresses the issue. It got you to read, and respond.
  3. We've cruised Celebrity for several years, and they are becoming more desperate in their attempts to separate you from your wallet. Here's an example: They started charging for restaurants on the ship. First a minimal fee, and now they are up to $45 per charge per person. Then they have an "add on" menu at their premium restaurants. Which means you can buy additional items over the $45 that you're already paying: They started charging for room service after 11:00pm. Then they added an upcharge items on their regular dinning room menu. Today, they told me that my deposit is non-refundable. REALLY??? Are they running out of money? Why would I book a trip for next year, without the comfort of knowing that I can cancel if need be. It wouldn't be something that I'd want to do, but seriously, life happens, and tomorrow isn't a promise to any of us. To be fair, if I do want a refundable deposit, I can choose two perks for $1000 extra, and then I can get my deposit back if we can't go. Classy! Huh?
  4. I'd try a different cruise line. They all nickel and dime you to death, but celebrity has reached a new level of incompetence. We've cruised Celebrity for several years, and they are becoming more desperate in their attempts to separate you from your wallet. Here's an example: They started charging for restaurants on the ship. First a minimal fee, and now they are up to $45 per charge per person. Then they have an "add on" menu at their premium restaurants. Which means you can buy additional items over the $45 that you're already paying: They started charging for room service after 11:00pm. Then they added upcharge items on their regular dinning room menu. Today, they told me that my deposit is non-refundable. REALLY??? Are they running out of money? This whole thing doesn't make me feel right.
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